Senior Loyalty & Promotions Consultant

EPAM Systems Inc; Boston (MA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance (

Health Savings Account

Flexible Spending Accounts (Healthcare

Short-Term and Long-Term Disability

Life and AD&D Insurance

Employee Assistance Program

LinkedIn Learning access

401(k) match

Paid Time Off

Legal Plan

Accident Insurance

Employee Discounts

Pet Insurance

Employee Stock Purchase Program

Job summary

EPAM Systems, Inc. is hiring a Loyalty & Promotions Consultant to join Empathy Lab in North America. You will support design and delivery of loyalty programs, membership experiences, and subscription models across QSR, Retail, Travel & Hospitality, and beyond.

Working with senior practice leads and cross-functional teams, you will shape offerings, contribute to client engagements, and grow expertise in this expanding area of marketing consulting. Occasional travel is expected.

Qualifications

• 5+ years of relevant experience in consulting, agency or client-side marketing roles.
• Strong analytical and problem-solving skills with a creative approach to business challenges.
• Clear written and verbal communication skills, with the ability to translate complex ideas into accessible insights.

Responsibilities

• Support development of client recommendations across loyalty programs and subscription models.
• Contribute to end-to-end program design including business cases and go-to-market approaches.
• Collaborate with data, experience design and delivery teams to execute integrated client projects.
• Prepare materials and viewpoints to align solutions with client needs.
• Assist in new business development, including research and proposal content.

Skills

Analytical thinking

Strategic thinking

Communication

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in business/marketing

Tools

Excel

PowerPoint

Market research tools

Job description

EPAM Systems is looking for a driven Loyalty & Promotions Consultant to join Empathy Lab in North America — a fast-growing creative agency designed for the modern Chief Marketing Officer and backed by our global engineering and digital services organization.

In this role, you will support the design and delivery of loyalty programs, promotion strategies, membership experiences and subscription models that drive measurable growth for major brands across Quick Service Restaurants (QSR), Retail, Travel & Hospitality, Consumer Goods and beyond!

Working alongside senior practice leads and cross-functional teams, you will contribute to client engagements, help shape practice offerings, and build your expertise in a growing area of marketing consulting.

https://www.empathylab.com/en/what-we-do/loyalty

Responsibilities

• Support the development of client recommendations across loyalty programs, offer strategies, membership experiences and subscription models

• Contribute to end-to-end program design, including strategic options, business cases, economics and go-to-market approaches

• Collaborate with data, experience design, digital product and delivery teams to support the execution of integrated client projects

• Prepare materials, analyses and points of view that help account teams align solutions to client needs

• Support new business development efforts, including research, proposal content and pitch materials Research and draft proposal content, pitch materials and RFP responses under the guidance of senior team members

• Co-author research, articles and points of view that support the practice's thought leadership in loyalty and promotions Represent the practice at industry events, webinars and forums to build visibility and expertise

• Help cultivate relationships with external platform partners on practice-related initiatives

• Partner closely with senior consultants and practice leads to learn and apply emerging approaches in loyalty and promotions strategy

Requirements

• QSR industry experience preferred — a key growth area for our team (additional experience in Retail, Consumer Goods (CPG) or Travel & Hospitality is a strong plus)

• Growing expertise in one or more domains such as loyalty, membership, pricing, promotions or subscription business models

• 5+ years of relevant experience in consulting, agency or client-side marketing roles Strong analytical and problem-solving skills, with a creative approach to business challenges - Clear written and verbal communication skills, with the ability to translate complex ideas into accessible insights

• Comfort collaborating cross-functionally, with growing exposure to direct client engagement

• Business acumen and curiosity about the ROI and outcomes of loyalty and promotion initiatives

• Experience contributing to client engagements across multiple phases (strategy, design, delivery)

• Willingness to travel occasionally for client or team needs

We offer

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.