Senior Logistics Operations Manager

Urs Midwest Inc; Gilbert (AZ); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical & Telehealth

Dental

Vision

Life Insurance

Disability

EAP

Vehicle Discounts

Retirement Match

PTO & Holidays

Job summary

United Road is seeking a Senior Logistics Operations Manager to lead the logistics team and drive profit and loss responsibilities. You will oversee staff, optimize capacity, and ensure efficient freight delivery while maintaining strong customer relationships.

In this role, you will work with leadership, customers, and stakeholders, mentoring supervisors and implementing new processes. A results-driven, safety-conscious leader with strong communication is essential.

Qualifications

• Bachelor’s degree preferred along with 7+ years of management experience in the transportation industry, or 5+ years of leadership experience in finished vehicle transportation.
• Proficient with technology including transportation management systems, load boards, routing and dispatch tools, and Microsoft Office (Excel).
• Knowledge of DOT and FMCSA regulations.
• Strong leadership, negotiation, and people management abilities.

Responsibilities

• Ensure logistics operations are properly staffed to meet workload demands.
• Direct and oversee management across all operations within the logistics unit.
• Monitor efficiency by reviewing costs, equipment use, and revenue performance.
• Collaborate with terminal operations to maximize capacity utilization.
• Foster open communication aligned with company values.
• Ensure timely, efficient freight delivery and resolve customer issues.
• Oversee hiring, performance management, goal setting, and coaching of staff.
• Share key updates with leadership on staffing, inventory, budgets, revenue, and risks.
• Oversee staff use of company credit cards to ensure all purchases, receipts, and related activities comply with company policy.
• Identify opportunities to increase revenue and improve operational efficiency.
• Use technology to enhance performance and profitability.
• Support programs that attract and retain carrier partners.
• Mentor supervisors and managers to support their growth.
• Lead company projects and help implement new processes and practices.
• Promote the use of company technologies, products, and services internally and externally.

Skills

Leadership

Negotiation

People management

Process improvement

Analytical

Communication

Education

Bachelor’s degree preferred

Tools

Transportation management systems

Load boards

Routing and dispatch tools

Microsoft Excel

Job description

The Senior Logistics Operations Manager shares responsibility for leading the logistics team and the operation’s profit and loss. This role focuses on daily operations, managing staff, maintaining strong customer relationships, and ensuring efficient use of capacity. The manager works closely with company leadership, customers, and other stakeholders, and directly oversees supervisors, managers, and their teams. This position is essential to staying competitive and meeting both operational and financial goals.ResponsibilitiesEnsure logistics operations are properly staffed to meet workload demandsDirect and oversee management across all operations within the logistics unitMonitor efficiency by reviewing costs, equipment use, and revenue performanceCollaborate with terminal operations to maximize capacity utilizationFoster open communication aligned with company valuesEnsure timely, efficient freight delivery and resolve customer issuesOversee hiring, performance management, goal setting, and coaching of staffShare key updates with leadership on staffing, inventory, budgets, revenue, and risksOversee staff use of company credit cards to ensure all purchases, receipts, and related activities comply with company policyIdentify opportunities to increase revenue and improve operational efficiencyUse technology to enhance performance and profitabilitySupport programs that attract and retain carrier partnersMentor supervisors and managers to support their growthLead company projects and help implement new processes and practicesPromote the use of company technologies, products, and services internally and externallyRequirementsStrong leadership and negotiation skillsEffective people management abilitiesExperience with process improvementStrong analytical and problem-solving skillsCommitment to safety and a positive work ethicAbility to foster a positive work environment through clear and supportive communicationSound decision-making based on KPIs, service needs, financial factors, customer relationships, and capacityAbility to help develop and manage budgetsStrong communication skills across all levels of the organizationQualificationsBachelor’s degree preferred, along with at least 7 years of management experience in the transportation industry, or 5+ years of leadership experience in finished vehicle transportationProficient with technology, including transportation management systems, load boards, routing and dispatch tools, and Microsoft Office (especially Excel)Knowledge of DOT and FMCSA regulationsBenefits SummaryUnited Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.Health & WellnessBCBS PPO Medical with TelehealthDelta DentalNVA VisionCompany Paid Life and AD&DSupplemental LifeDependent LifeShort-Term DisabilityEmployee Assistance Program (EAP)New Vehicle Supplier DiscountsFinancial Benefits401(k) with Company MatchWork-Life BalancePTO Program (Vacation, Sick, Personal, Jury, Bereavement)6 Paid Holidays