Senior Lockbox Processor

Western Alliance Bank; Las Vegas (NV); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

401k matching

Tuition assistance

Employee volunteer program

Wellness program

Ownership stake in the company

Job summary

Western Alliance Bank is seeking a Senior Lockbox Processor to support the Receivables Operation, handling remittance data and posting payments with a strong focus on customer service. You will work with a team to ensure timely deposits and accurate reporting, including data entry, quality control, and balancing procedures.

The role involves meeting processing deadlines, assisting in training, and handling a variety of routine tasks such as sorting mail, extracting payments, and scanning

Qualifications

• 1+ years of related experience in Branch Banking Operations or similar field.
• High school diploma required.
• Knowledge of general banking operations, deposits, loans, treasury management and related services.
• Knowledge of applicable regulatory and legal obligations and industry standards.
• Back office receivables operation experience.
• Ability to 10-key by touch with high accuracy in alphanumeric data entry.
• Basic spoken and written communication skills.

Responsibilities

• Support Receivables Supervisor in delivering a prompt and efficient client experience.
• Assist daily workflow to ensure smooth operations.
• Sort mail, extract payments, review payments for accuracy, and scan deposits.
• Meet processing deadlines and assist in training new employees.

Skills

1+ year experience in branch banking

10-key by touch

Data entry accuracy

Communication skills (written & verbal

Back office receivables operations

Education

High school diploma

Job description

What You'll Do

As a Senior Receivables Processor you'll be supporting the Bank's Receivable Operation which enables customers to accept electronic and traditional paper-based payments. You'll capture remittance information using efficient technology services and will transfer information to output files and reporting. You'll work with a team of Receivables Processors to expedite collections of payments and the posting of payment information while focusing on a high level of customer service and providing a professional, prompt and accurate banking experience. Your key responsibilities will include data entry, quality control, and balancing/reconciliation of deposits.

• Responsible for supporting the Receivables Supervisor on executing a comprehensive, prompt and efficient client experience.
• Supports the daily workflow and ensures a smooth and efficient operation.
• Execute a variety of routine tasks which may include sorting mail, extracting payments and/or correspondence, reviewing payments to ensure accuracy, and scanning of deposits using high speed optical scanners.
• Ensure strict processing deadlines are met prior to designated cutoff times. Assist in the training and development of new employees, performs advanced research and may handle high value clients.

Job Title

Senior Lockbox Processor

Location

Ops Center

What You'll Need

• 1+ years of related experience in Branch Banking Operations or similar field.
• High school diploma required.
• Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Back office receivables operation experience.
• Ability to 10 key by touch and perform alphanumeric data entry with a high level of accuracy.
• Entry level speaking and writing communications skills.

Compensation: Hourly range for new hires is generally $19.09 - $21.90 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits You'll Love

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.