Senior Localization Operations Leader (Remote)

Smartling; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote-first

Competitive salary

401(k) match

Health insurance

Flexible PTO

Job summary

Smartling is an AI-native translation platform redefining how brands go global. We’re seeking a Senior Localization Operations Specialist on the Managed Services team on the US East Coast.

You will own large, complex accounts and serve as an operational advisor, blending hands-on work with strategic thinking to mature localization programs. You will design scalable processes, lead escalations with clients, and mentor junior team members while leveraging AI-enabled tooling and TM strategies.

Qualifications

• 3–5 years of localization project management or operations.
• Hands-on experience with Smartling or comparable enterprise TMS.
• Ability to design, optimize, and govern localization processes at scale across complex, multi-account environments.
• Experience mentoring or coaching junior Localization Coordinators and Operations Specialists.

Responsibilities

• Own complex or high-volume customer accounts end-to-end — from process design through delivery and retrospective.
• Design and optimize localization processes to improve efficiency, scalability, and quality across diverse client accounts and operational environments.
• Lead escalation resolution with minimal oversight, driving issues to closure while maintaining clear, proactive communication with clients throughout the resolution process.
• Partner with customers and cross-functional teams to improve localization processes and support the scaling of their programs effectively.
• Proactively identify operational risks - including volume spikes and tooling gaps - and mitigate them before they impact delivery or quality.
• Mentor junior Localization Coordinators and Operations Specialists on process design, platform usage, and execution best practices.

Skills

Localization project management

Operations

Escalation management

Mentoring

Client stakeholder communication

AI tooling awareness

Strategic thinking

Tools

Smartling

Job description

Smartling is an AI-native translation platform redefining how brands go global. We’re seeking a Senior Localization Operations Specialist on the Managed Services team on the US East Coast.

You will own large, complex accounts and serve as an operational advisor, blending hands-on work with strategic thinking to mature localization programs. You will design scalable processes, lead escalations with clients, and mentor junior team members while leveraging AI-enabled tooling and TM strategies.