Senior Banking Operations Analyst (Loans)

Western Alliance Bank; Chandler (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Western Alliance Bank is seeking a Senior Banking Operations Analyst (Loans) in Chandler, AZ to drive operational excellence. You will oversee strategic process initiatives, partner with banking teams and executives, and deliver data‑driven solutions across multiple systems.

You’ll lead cross‑functional projects, mentor junior analysts, and manage end‑to‑end delivery from requirements through testing and deployment in a fast‑paced environment.

Qualifications

• 7+ years of related experience in Branch Banking Operations, Commercial Lending, Data Management, Process Improvement or System Design, or similar field.
• Bachelor's degree or equivalent experience required; Masters or MBA in related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced experience in data analytics, business intelligence, data science, Power BI, and SQL. Proficient in Microsoft Office Suite, Visio/Lucid, and ADO.
• Intermediate to advanced experience in project management methodologies, and ability to prioritize multiple projects and objectives in a rapidly changing environment; proven track record of leading enterprise‑wide process improvement initiatives.
• Intermediate to advanced level of organization and attention to detail, with strong analytical, interpersonal, and communication skills; ability to manage competing priorities, demonstrating flexibility, resourcefulness, and a collaborative approach in fast‑paced environments.
• Advanced speaking and writing communication skills.
• Occasional travel required.

Responsibilities

• Lead design of products and features, enhance user experience, and ensure data availability to improve banking processes across multiple business units.
• Collaborate closely with development teams and senior leadership throughout the Bank to design and integrate complex processes spanning multiple systems.
• Lead and prioritize team initiatives, manage multiple complex projects simultaneously, drive iterative improvements, and address tech‑debt strategically.
• Partner with teams, managers, and executives to develop data‑driven solution designs, while documenting process improvement needs and presenting recommendations to leadership.
• Summarize, track, train and communicate updates and changes to end users; develop training materials and lead change management initiatives.
• Lead the analysis, resolution, and correction of complex design or solution issues while communicating impacts and timelines to affected users and stakeholders.
• Facilitate enterprise‑level project planning, develop comprehensive business and reporting requirements, lead application testing, and ensure successful application deployment.
• Mentor and guide junior Operations Business Analysts in best practices and professional development.

Skills

Data analytics

Power BI

SQL

MS Office

Visio/Lucid

ADO

Project management

Communication

Attention to detail

Travel

Education

Bachelor's degree

Masters or MBA preferred

Tools

Microsoft Office Suite

Visio/Lucid

ADO

Job description

Job Title

Senior Banking Operations Analyst (Loans)

Location

AZ - Chandler 3075

What You’ll Do

As a Senior Operations Business Analyst, you'll lead and oversee a full range of strategic activities to ensure operational effectiveness and accurate data collection within banking systems and processes. You'll provide senior-level expertise to drive initiatives focused on reimagining operational processes by designing and implementing complex technical solutions that support internal business units across the enterprise. Working with cross-operational teams, you'll develop deep understanding of current and future processes, create intuitive user‑friendly designs, mentor junior analysts, and manage these solutions through development, testing and delivery. Key responsibilities include leading project management efforts, collaborating with senior stakeholders to develop effective process solutions, and defining business requirements for enterprise‑wide initiatives. In this role, you must think strategically, demonstrate leadership and independent resourcefulness, take ownership of complex projects, and communicate effectively with stakeholders at all levels including executive leadership. This includes being flexible and a resourceful team player with a "get it done" attitude capable of thriving in fast‑paced environments.

• Lead design of products and features, enhance user experience, and ensure data availability to improve banking processes across multiple business units.
• Collaborate closely with development teams and senior leadership throughout the Bank to design and integrate complex processes spanning multiple systems.
• Lead and prioritize team initiatives, manage multiple complex projects simultaneously, drive iterative improvements, and address tech‑debt strategically.
• Partner with teams, managers, and executives to develop data‑driven solution designs, while documenting process improvement needs and presenting recommendations to leadership.
• Summarize, track, train and communicate updates and changes to end users; develop training materials and lead change management initiatives.
• Lead the analysis, resolution, and correction of complex design or solution issues while communicating impacts and timelines to affected users and stakeholders.
• Facilitate enterprise‑level project planning, develop comprehensive business and reporting requirements, lead application testing, and ensure successful application deployment.
• Mentor and guide junior Operations Business Analysts in best practices and professional development.

What You’ll Need

• 7+ years of related experience in Branch Banking Operations, Commercial Lending, Data Management, Process Improvement or System Design, or similar field.
• Bachelor's degree or equivalent experience required; Masters or MBA in related field preferred.
• Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate to advanced experience in data analytics, business intelligence, data science, Power BI, and SQL. Proficient in Microsoft Office Suite, Visio/Lucid, and ADO.
• Intermediate to advanced experience in project management methodologies, and ability to prioritize multiple projects and objectives in a rapidly changing environment; proven track record of leading enterprise‑wide process improvement initiatives.
• Intermediate to advanced level of organization and attention to detail, with strong analytical, interpersonal, and communication skills; ability to manage competing priorities, demonstrating flexibility, resourcefulness, and a collaborative approach in fast‑paced environments.
• Advanced speaking and writing communication skills.
• Occasional travel required.

Benefits You’ll Love

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Equal Employment Opportunity

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.