Senior Loan Servicing Specialist

Stellantis Financial Services; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Stellantis Financial Services (SFS) in Atlanta seeks an operations professional to support lending and captive finance processes, ensuring accuracy and compliance while handling sensitive consumer data.

You will train colleagues, generate reports, and collaborate across teams to drive efficiency and adhere to regulations.

Candidates should have at least 3 years in lending operations and a high school diploma; a related bachelor's degree is preferred.

Qualifications

• Minimum 3 years in a lending or captive finance operational environment.
• Strong customer service orientation and problem solving abilities.
• Effective written and verbal communication skills.
• Ability to train and coach teammates and uphold procedures.

Responsibilities

• Manage complex maintenance transactions on loan and lease customer files.
• Execute servicing tasks with accuracy and attention to detail.
• Generate reports to track and analyze servicing data.
• Lead training of other specialists in the department.
• Provide guidance to ensure compliance with procedures.
• Collaborate to implement process improvements.
• Contribute to development of departmental procedures.
• Stay informed on regulations and best practices for servicing.
• Handle escalated issues and cross-functional collaboration.
• Access to sensitive consumer information as part of role.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Adaptability

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree in a related field

Job description

Stellantis Financial Services (SFS) in Atlanta seeks an operations professional to support lending and captive finance processes, ensuring accuracy and compliance while handling sensitive consumer data.

You will train colleagues, generate reports, and collaborate across teams to drive efficiency and adhere to regulations.

Candidates should have at least 3 years in lending operations and a high school diploma; a related bachelor's degree is preferred.