Servicing Specialist III

Stellantis Financial Services; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Stellantis Financial Services (SFS) in Atlanta seeks an operations professional to support lending and captive finance processes, ensuring accuracy and compliance while handling sensitive consumer data.

You will train colleagues, generate reports, and collaborate across teams to drive efficiency and adhere to regulations.

Candidates should have at least 3 years in lending operations and a high school diploma; a related bachelor's degree is preferred.

Qualifications

• Minimum 3 years in a lending or captive finance operational environment.
• Strong customer service orientation and problem solving abilities.
• Effective written and verbal communication skills.
• Ability to train and coach teammates and uphold procedures.

Responsibilities

• Manage complex maintenance transactions on loan and lease customer files.
• Execute servicing tasks with accuracy and attention to detail.
• Generate reports to track and analyze servicing data.
• Lead training of other specialists in the department.
• Provide guidance to ensure compliance with procedures.
• Collaborate to implement process improvements.
• Contribute to development of departmental procedures.
• Stay informed on regulations and best practices for servicing.
• Handle escalated issues and cross-functional collaboration.
• Access to sensitive consumer information as part of role.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Adaptability

Attention to detail

Education

High school diploma or equivalent

Bachelor’s degree in a related field

Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

Essential Job Duties and Responsibilities:

• Manage complex maintenance transactions on loan and lease customer files.

• Execute intricate servicing tasks with a high level of accuracy and attention to detail.

• Generate reports to track and analyze key data related to servicing activities.

• Taking a lead role in training other specialists within the department.

• Provide expertise and guidance to ensure compliance with established procedures.

• Collaborate with the team to identify and implement process improvements.

• Actively contribute to the development and enhancement of departmental procedures.

• Stay informed about regulations and best practices relevant to servicing tasks.

• Handle escalated issues and inquiries, demonstrating problem-solving skills.

• Participate in cross-functional collaboration to achieve overall departmental objectives.

• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

• Responsibilities and activities maybe subject to change.

Required Experience:

• Minimum 3 years of experience in a lending and/or captive finance industry operational environment such as Account Services (Back End Operations), Funding, Customer Service, and Collections.

Education:

• High school diploma or equivalent

Skills required:

• Efficiently identifies and solves problems while providing excellent customer service and assistance.

• Demonstrates effective oral and written communication skills, balances team and individual responsibilities, and actively participates in meetings.

• Exhibits professionalism and ethical behavior, treating everyone with respect and upholding organizational values.

• Prioritizes and organizes work efficiently, demonstrates accuracy and thoroughness in tasks, and supports organizational goals.

• Adapts to changes and unexpected events, takes responsibility for actions, and actively seeks to improve work processes and team expertise.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA

Qualifications Preferred:

• Bachelor’s degree in a related field

Additional Skills:

• Ability to read and interpret documents such as safety rules and policy and procedure manuals. Ability to write correspondence. Ability to speak effectively before groups of employees.

• Ability to apply previous knowledge to solve complex problems and carry out instructions furnished in written or oral form.

• To perform this job successfully, an individual should have intermediate knowledge of MS Suite, and the ability to adapt to emerging technologies and stay updated on industry trends.

• Outstanding leadership skills with a strong ability to coach and develop.

Overtime:

Maybe Required

Physical Requirements:

Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.