Loan Services Operations, Assistant Vice President

State Street; Quincy (MA); On-site; USD 90,000 - 158,000; Full time

Benefits offered by this job

401K matching

Medical insurance

Paid time off

Employee assistance program

Job summary

State Street in Massachusetts seeks a Loan Services Operations AVP to oversee client management, team leadership, and operational support for bank loan debt within global fund structures. You will manage production activities and coordinate new funds, systems, and processes.

The role requires 5–7 years in financial services, proficiency with Wall Street Office (WSO), and the ability to meet aggressive deadlines in a high-volume environment.

Qualifications

• BS/BA degree required.
• Minimum 5-7 years of related experience, preferably in financial services.
• Experience with Bank Loan asset class required.
• Proficiency with Wall Street Office (WSO).

Responsibilities

• Act as primary contact and escalation point for operational issues.
• Receive and resolve inquiries from client, Client Management, COEs, BU Shared Services and BU Client Service and ensure timely resolution.
• Maintain and monitor open items, issues, logs, project lists.
• Address custom client requests, manage production activities of Client Support Specialists 1, 2 and Senior Specialists.
• Coordinate the implementation of new funds, systems and processes.
• Assist with client conversions and other client projects.
• Identify and implement consistent operational best practices.

Skills

Client management

Team management

Multi-point reconciliations

Fund accounting

Custody

Vendor data sourcing

Automation

Critical thinking

Interpersonal skills

Team collaboration

Education

BS/BA degree

Tools

WSO

Job description

Who we are looking for

This roles requires a deep understanding of the complexities of servicing bank loan debt held in complex global fund structures. The candidate should have a background in client management, team management, multi-point reconciliations, fund accounting, custody, vendor data sourcing and automation. Strong critical thinking skills and an ability to meet aggressive deadlines in high volume work environment are essential.

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for:

As Loan Services Operations AVP, you will

• Act as primary contact and escalation point for operational issues
• Receive and resolve inquiries from client, Client Management, COEs, BU Shared Services and BU Client Service and ensure timely resolution.
• Maintain and monitor open items, issues, logs, project lists…
• Address custom client requests, manage production activities of Client Support Specialists 1, 2 and Senior Specialists.
• Coordinate the implementation of new funds, systems and processes.
• Assist with client conversions and other client projects.
• Identify and implement consistent operational best practices.

What we value

These skills will help you succeed in this role

• Strong critical thinking, problem solving, and decision making skills
• Strong interpersonal skills and ethical decision making
• Ability to work in a team environment with emphasis on collaboration with both clients and other internal service teams.

Education & Preferred Qualifications

• BS/BA degree required.
• Must have a minimum of 5-7 years of related experience, preferably in financial services industry
• Experience in working with Bank Loan asset class required
• Proficiency with Wall Street Office (WSO)

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary Range: $90,000 - $157,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

End Date: December 4, 2026