Senior LMS Administrator | Remote

TaskUs; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior LMS Administrator to enhance the LMS user experience. In this role, you will manage user interactions, generate insightful reports, and ensure compliance with training standards. Your expertise in managing Learning Management Systems, particularly Moodle, will be crucial as you tackle technical challenges and support users effectively. Join a forward-thinking company that values a People First culture, offering a collaborative environment and opportunities for professional growth. If you are passionate about training and technology, this is the perfect chance to make a significant impact.

Benefits

Competitive Salaries

Comprehensive Benefits Packages

Internal Mobility Opportunities

Inclusive Environment

Qualifications

• 1-2 years of customer service or technical support experience required.
• Experience managing a Learning Management System is a big advantage.

Responsibilities

• Manage LMS user experience and generate compliance reports.
• Coordinate with departments to increase compliance and monitor LMS enrollments.

Skills

Customer Service

Technical Support

Communication Skills

Problem-Solving Skills

Organizational Skills

Attention to Detail

Interest in Training and HR

Education

Degree in L&D Systems

Degree in Computer Science

Related Field of Study

Tools

Microsoft Excel

Google Sheets

Moodle LMS

G-Suite Applications

Microsoft Office Apps

HTML

Javascript

CSS

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Senior LMS Administrator do? Think of yourself as someone who will manage the LMS user experience, so not just anyone is qualified for this role! We make sure we get the best of the best; after all, we are a ridiculously good company, so we make sure our employees are top-notch. Now, we need your full concentration because it’s time to imagine what it’s like being an LMS Administrator.

Imagine yourself going to work with one thing on your mind: that you will generate reports and maintain the compliance dashboard. As you tackle your new tasks for the day, you know it will lead to one thing: that you will connect and help users who have LMS issues.

As a Senior LMS Administrator, you will be responsible for the overall LMS user experience, making sure that the LMS is kept spick and span. You will do alpha and beta testing and provide feedback to the media developers. You will ensure that the roster is up-to-date and deactivate separated employees as needed. You will set up the course structure in Moodle, enabling all required features. You will provide analysis, insights, and recommendations to the reports generated. You will coordinate with the required departments to help increase compliance. You will monitor LMS enrollments, create and assign LMS courses, and upload course content. You will configure, maintain, and continuously improve LMS tools, dashboards, and plugins. You will maintain the course structure of the LMS. You will interact with the developers, stakeholders, and learners to analyze, troubleshoot, and respond to any LMS-related issues while following TaskUs’ communication guidelines. You will ensure the roster is up-to-date (including cohorts). You will manage roster competencies and badges. You will lead the effort to identify, troubleshoot, and resolve LMS-related system issues and challenges as well as help to identify and prevent potential problems before they occur. You will also generate compliance reports regularly. You will create and maintain slick, easy-to-read dashboards for compliance and LMS issues. You will design and run ad hoc and standard reports for compliance systems. You will also function as a Systems QA, wherein you will create or upload learning events. You will also review SCORM packages to see if they function as they should.

Do you have what it takes to become a Senior LMS Administrator?

As an administrator, we need someone with a degree that’s focused on L&D systems, Computer Science, or any related field of study. In terms of work experience, we need someone who has experience generating reports using Microsoft Excel/Google Sheets. Someone who has at least 1-2 years of customer service or technical support experience is required. Experience managing a Learning Management System is a big advantage.

Now, let’s get technical. We need someone who demonstrates the ability to simultaneously handle a large and diverse number of technical tasks and LMS functionality issues with tact, cooperation, and persistence. Excellent verbal and written communication and presentation skills are a must. Must be focused on customer satisfaction. Expertise in managing a learning management system (preferably Moodle LMS) is essential. We also need someone who demonstrates a strong interest in working in training and the human resources field. Ability to work both independently and as a member of a team. Strong organizational and problem-solving skills are required. Proficiency with G-Suite Applications or Microsoft Office Apps is necessary. Strong attention to detail in reviewing data and project management skills is critical. Lastly, familiarity with HTML, Javascript, and CSS is a plus. A technology literate individual who can easily work with new software (e.g., media authoring tools, office suite, and other web apps) is preferred. Knowledge of learning theories and methodologies is also a big plus.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.