Senior Living Systems Support Specialist

Allegro Senior Living, LLC; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Allegro Living, LLC is seeking a Business Applications Assistant to support senior living property management applications, including Yardi. You will train end users, troubleshoot issues, and help implement new systems while coordinating with directors and regional teams.

The role emphasizes customer service, documentation, and cross-functional collaboration across corporate and community sites. Remote work is possible with travel as needed.

Qualifications

• Associate or bachelor’s degree required.
• Experience creating training materials, tutorials, and process documentation.
• Comfortable with system administration and troubleshooting end-user issues.

Responsibilities

• Administer users within Yardi Senior Housing and other company systems and platforms.
• Provide training to field-based users through live sessions, tutorials, and materials.
• Troubleshoot system issues and respond to user questions in a timely, professional manner.
• Deliver excellent internal customer service to community, regional, and corporate teams.
• Assist with new system implementations and integration projects.
• Provide administrative and project support for senior living business applications.
• Create and maintain system instructions, training materials, and process documentation.

Skills

Customer service

Training materials

System administration

Troubleshooting

Education

Associate degree

Bachelor’s degree

Tools

Yardi

MRI

SQL

Microsoft Excel

Microsoft 365

Job description

Senior Living Systems Support Specialist

Foundry Commercial - Orlando, 420 S. Orange Avenue, Orlando, Florida, United States of America •

Foundry Commercial - Charlotte, 2151 Hawkins Street, Charlotte, North Carolina, United States of America •

Foundry Commercial - Raleigh, 5438 Wade Park Blvd., Raleigh, North Carolina, United States of America

Job Description

Allegro Living Business Application Assistant

About Allegro Living

At Allegro Living, we believe senior living should be inspired living. With communities across multiple states and a growing family of brands, our associates work together to create meaningful experiences for our residents and one another.

Our culture is built on trust, respect, collaboration, and a shared commitment to serving others. We are looking for talented professionals who want to grow their careers, make a meaningful impact, and be part of a dynamic and supportive team.

Position Description

The Business Application Assistant is responsible for providing user support and system maintenance for Allegro Living’s senior housing property management applications, including Yardi. This position will also provide administrative and project support to the Director of Business Applications.

The Business Application Assistant will work closely with accounting leadership, Executive Directors, Business Office Managers, field-based end users, and regional and corporate team members. The ideal candidate is customer-service focused, comfortable troubleshooting system issues, and able to clearly train and support users with varying levels of technical experience.

Essential Job Functions

• Administer users within Yardi Senior Housing and other company systems and platforms.
• Provide support to field-based users through live training, recorded tutorials, and written training materials.
• Troubleshoot system issues and respond to user questions and concerns in a timely, professional manner.
• Deliver excellent internal customer service to community, regional, and corporate team members.
• Assist with new system implementations and integration projects.
• Provide administrative and project support for senior living business applications.
• Create and maintain system instructions, training materials, and process documentation.
• Complete additional administrative and project-related responsibilities as assigned.

Education and Experience

• Associate or bachelor’s degree required.
• Previous senior living experience preferred.
• Experience creating training materials, tutorials, and process documentation.
• Strong interpersonal and communication skills, both written and verbal.
• Excellent customer service skills and a high degree of professionalism.
• Comfortable with system administration and troubleshooting end-user issues.
• Proficiency in Microsoft Excel and other Microsoft 365 applications.
• Experience with Yardi, MRI, or similar property management software is a plus.
• Experience with SQL is a plus.
• Ability to work collaboratively with community, regional, and corporate leaders.
• Strong organizational skills with the ability to manage multiple priorities and projects.
• Interest in growing professionally within a dynamic, positive, and expanding organization.

Work Arrangement

Remote, travel may be needed based on business needs and the candidate’s location.

Allegro Living, LLC serves as the parent company of Allegro Management Company and Spring Arbor Management Company, uniting decades of senior living expertise under one trusted name. Formed through the 2025 merger of two well-established brands, Allegro Living is building a premier senior living platform defined by inspired lifestyles, compassionate care, and meaningful regional reach. The only thing we're missing is YOU!

Equal Employment Opportunity & Non-Discrimination

Allegro Livingprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Foundry Commercial - Orlando, 420 S. Orange Avenue, Orlando, Florida, United States of America,

Foundry Commercial - Charlotte, 2151 Hawkins Street, Charlotte, North Carolina, United States of America,

Foundry Commercial - Raleigh, 5438 Wade Park Blvd., Raleigh, North Carolina, United States of America