Senior Living Sales Support & Onboarding Lead

Sunrise Senior Living; Northville (MI); On-site; USD 2,617,000 - 3,237,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement savings plan

Paid time off

Tuition reimbursement

Employee assistance program

Discount program

myFlexPay for shift pay

Job summary

Sunrise Senior Living is seeking an Associate Director of Sales to support the Sales & Marketing team in driving occupancy and revenue and to ensure a smooth move-in experience for new residents. You will maintain prospect records, assist in lead follow-up, coordinate move-in paperwork, and help prepare residents and families for the decision process.

The role requires 1+ year of sales support or customer service, strong communication and organizational skills, and proficiency with Microsoft

Qualifications

• 1+ year sales support or customer service experience.
• Strong phone, presentation, and communication skills.
• Highly organized with ability to manage multiple priorities.
• Detail-oriented and service-focused.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Maintain and update prospect records in the CRM system.
• Support lead follow-up through call-outs, call-ins, and presentations.
• Assist in setting and tracking sales goals.
• Prepare move-in paperwork and administrative files.
• Coordinate resident assessments with clinical leadership.
• Facilitate Resident Agreement signings and review move-in packets.
• Ensure suites are ready using the Suite Readiness Checklist.
• Welcome and orient residents and families on Move-In day.
• Support on-site sales and marketing events.
• Maintain ongoing communication with prospects and families.

Skills

Phone skills

Presentation skills

Communication skills

Organization

Tools

Microsoft Office

CRM systems

Job description

Sunrise Senior Living is seeking an Associate Director of Sales to support the Sales & Marketing team in driving occupancy and revenue and to ensure a smooth move-in experience for new residents. You will maintain prospect records, assist in lead follow-up, coordinate move-in paperwork, and help prepare residents and families for the decision process.

The role requires 1+ year of sales support or customer service, strong communication and organizational skills, and proficiency with Microsoft