Senior Living Sales & Move-In Concierge

Cedarhurst Senior Living; Wichita (KS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan with company match

GROW Points rewards system

Skechers shoe discounts

Early paycheck access

Job summary

Cedarhurst Senior Living in Wichita, KS is seeking a friendly Sales Associate to support occupancy goals by guiding prospective residents through the move-in journey. You will prepare contracts, coordinate move-ins, conduct tours for prospects, and collaborate with families and staff to ensure a smooth onboarding experience.

We value hospitality, customer service excellence, and the ability to balance administrative tasks with personal interactions.

Qualifications

• High School Diploma or GED required.
• Associate degree in business, marketing, communications, or a related field, or equivalent relevant experience preferred.
• Experience in sales or customer service preferred, ideally within senior living, healthcare, or a related hospitality-driven industry.
• Basic understanding of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Create resident contracts and coordinate the move-in process.
• Champion the move-in process and assist with new resident assessments.
• Attend and participate in all required trainings, team meetings, town hall meetings, online learning resources, and others as required.
• Provide tours to prospects, as needed.
• Program pendants & activate key cards as needed.
• Maintain all marketing packets, collateral, and brochures as needed.
• Communicate and interact with residents, families, and team members in a kind, respectful, and effective way.
• Champion hospitality and deliver excellent customer service to residents, families, visitors, and vendors.
• Follow up daily with new move-ins during the first week of residency to assist with orientation and troubleshooting issues/concerns.
• Assist with the execution of lead‑generating events as determined by the Marketing team and Director of Sales
• Coordinate the logistics, paperwork, and apartment readiness for all move‑ins at the time of deposit through move-in.
• Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Other duties as assigned.

Skills

Sales experience

Customer service

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Cedarhurst Senior Living in Wichita, KS is seeking a friendly Sales Associate to support occupancy goals by guiding prospective residents through the move-in journey. You will prepare contracts, coordinate move-ins, conduct tours for prospects, and collaborate with families and staff to ensure a smooth onboarding experience.

We value hospitality, customer service excellence, and the ability to balance administrative tasks with personal interactions.