Senior Living Sales & Community Relations Lead

Sunrise Senior Living Mgmt Inc; Bloomfield Hills (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Sunrise Senior Living is seeking an Associate Director of Sales in Michigan to help families find the right community. You will manage CRM records, assist in setting sales goals, coordinate move-in paperwork, and support on-site events while engaging residents and families.

The role emphasizes strong communication, organization, and collaboration with clinical leadership to ensure smooth move-ins and exceptional service.

Qualifications

• 1+ year sales support or customer service experience.
• Strong phone, presentation, and communication skills.
• Highly organized with ability to manage multiple priorities.
• Detail-oriented and service-focused.

Responsibilities

• Maintain and update prospect records in the CRM system
• Support lead follow-up through call-outs, call-ins, and presentations
• Assist in setting and tracking sales goals
• Prepare move-in paperwork and administrative files
• Coordinate resident assessments with clinical leadership
• Facilitate Resident Agreement signings and review move-in packets
• Ensure suites are ready using the Suite Readiness Checklist
• Welcome and orient residents and families on Move-In day
• Support on-site sales and marketing events
• Maintain ongoing communication with prospects and families

Skills

Sales support

Customer service

Phone skills

Presentation skills

Organizational skills

CRM systems

MS Office

Tools

Microsoft Office

CRM systems

Job description

Sunrise Senior Living is seeking an Associate Director of Sales in Michigan to help families find the right community. You will manage CRM records, assist in setting sales goals, coordinate move-in paperwork, and support on-site events while engaging residents and families.

The role emphasizes strong communication, organization, and collaboration with clinical leadership to ensure smooth move-ins and exceptional service.