Senior Living Safety & Security Leader: Emergency Preparedness

Lakewood Retirement Community-LifeSpire; Richmond (VA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

4.5% Employer Retirement Contribution

HSA Match

Tuition Reimbursement

Early Earned Wages

Supportive Leadership

Collaborative Teams

Meaningful Work With Residents

Job summary

LifeSpire of Virginia is seeking a Safety, Security & Emergency Preparedness Manager to lead campus safety, security, emergency preparedness, concierge services, transportation operations, and related safety programs within our senior living community. This hands-on leadership role balances security operations with exceptional customer service and resident experience.

The ideal candidate will have a background in security management, life safety, emergency planning, facilities operations, or

Qualifications

• Previous management or supervisory experience in security, safety, emergency preparedness, facilities, healthcare, senior living, hospitality, military, law enforcement, or a related field.

Responsibilities

• Lead and develop the security and concierge team across multiple shifts.
• Recruit, train, coach, schedule, and evaluate team members.
• Establish clear expectations for safety, security, customer service, and accountability.
• Oversee daily campus security operations and respond to safety concerns.
• Manage access control systems, badges, call boxes, parking operations, and related security technology.
• Partner with Facilities and Support Services to identify security risks and improve campus safety.
• Conduct routine safety and security reviews and recommend improvements.
• Lead emergency preparedness planning and response procedures.
• Coordinate fire safety programs, emergency drills, and after-hours preparedness activities.
• Maintain emergency procedures, checklists, training materials, and communications.
• Help ensure compliance with applicable life-safety requirements, company policies, and regulations.
• Coordinate with internal departments to prepare for emergencies, severe weather, evacuations, and other critical events.
• Serve as a key resource during emergency situations.
• Oversee the 24-hour concierge operation and establish high standards for service.
• Ensure security procedures support a welcoming and respectful resident experience.
• Coach team members on communication, professionalism, conflict resolution, and customer service.
• Develop processes that protect residents while maintaining their independence, dignity, and quality of life.
• Administer and train team members on security and operational systems, including SARA and Worxhub.
• Evaluate opportunities to use technology to improve safety, security, communication, scheduling, and operational efficiency.
• Develop and maintain performance metrics and scorecards.
• Analyze safety, security, incident, and resident-service data to identify opportunities for improvement.
• Lead special projects and operational improvements as assigned.
• Oversee Transportation Services, including scheduling, processes, quality control, and operational procedures.
• Work with team members to ensure transportation services are safe, reliable, and resident-focused.
• Identify opportunities to improve transportation efficiency and the resident experience.

Skills

Security management

Safety management

Life safety

Emergency preparedness

Emergency management

Facilities management

Healthcare security

Senior living security

Security technology

Incident management

Access control

Law enforcement

Military leadership

Loss prevention

Operations management

Security systems

SARA

Worxhub

Tools

SARA

Worxhub

Security systems

Access control

Incident reporting

Job description

LifeSpire of Virginia is seeking a Safety, Security & Emergency Preparedness Manager to lead campus safety, security, emergency preparedness, concierge services, transportation operations, and related safety programs within our senior living community. This hands-on leadership role balances security operations with exceptional customer service and resident experience.

The ideal candidate will have a background in security management, life safety, emergency planning, facilities operations, or