Senior Living Ops Director: Elevate Care & Performance

Pennant Services; Manitowoc (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

The Pennant Group, Inc. is seeking an experienced Operations Director to provide leadership and oversight across assisted living communities.

This role focuses on building high-performing teams, driving operational excellence, improving resident satisfaction, and ensuring quality care and services. Lead daily operations, partner with community leadership, and cultivate an exceptional experience for residents, families, and staff while aligning with organizational goals and growth initiatives.

Qualifications

• Experience leading multi-department teams in senior living or healthcare.
• Strong business acumen and ability to drive operational results.
• Excellent communication and relationship-building skills with residents, families, and staff.
• Proven problem-solving skills and ability to manage multiple priorities.
• Working knowledge of regulatory compliance and quality standards in senior living.

Responsibilities

• Oversee daily community operations and ensure a safe, resident-centered environment.
• Lead and develop departments; coach managers and promote teamwork.
• Enhance resident and family experience through quality care and proactive issue resolution.
• Support budgeting, labor management, and operational planning; monitor KPIs.
• Partner with sales and outreach to support occupancy goals and community growth.

Skills

Leadership experience

Business acumen

Communication skills

Problem-solving

Regulatory knowledge

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Human Services, or related field

Job description

The Pennant Group, Inc. is seeking an experienced Operations Director to provide leadership and oversight across assisted living communities.

This role focuses on building high-performing teams, driving operational excellence, improving resident satisfaction, and ensuring quality care and services. Lead daily operations, partner with community leadership, and cultivate an exceptional experience for residents, families, and staff while aligning with organizational goals and growth initiatives.