Operations Manager

Deercreekseniorliving; Manitowoc (WI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Ongoing training and professional development

Supportive, collaborative leadership team

Job summary

Deercreekseniorliving in Manitowoc, Wisconsin, is looking for an Assistant Executive Director / Operations Leader to join their leadership team. This position focuses on fostering a welcoming environment and building strong relationships with residents. You will motivate and develop staff to ensure quality care and exceptional service.

Ideal candidates will possess strong leadership, communication, and problem-solving skills, and are committed to enhancing the quality of life for seniors. The role offers opportunities for ongoing training and a supportive team environment.

Qualifications

• Ability to lead teams and make independent decisions.
• Strong interpersonal skills and professionalism.
• Ability to work in a dynamic, resident-focused environment.

Responsibilities

• Create a home-like environment and foster a resident-centered culture.
• Build meaningful relationships with residents and families.
• Ensure outstanding customer service and resident satisfaction.

Skills

Leadership

Communication

Problem-Solving

Interpersonal Skills

Education

Assisted Living Executive Director certification

Job description

Join Our Leadership Team in Senior Living! Assistant Executive Director / Operations Leader

Locations: Autumn Embers Senior Assisted Living, Harbor View Assisted Living, Meadow View Assisted Living, Scandinavian Court Assisted Living.

What You’ll Do

As a key leadership partner to the Executive Director, you will:

• Create a home‑like environment and foster a welcoming, supportive, and resident‑centered culture.
• Build meaningful relationships with residents, families, and the community.
• Motivate, coach, and develop staff to deliver exceptional care, promoting teamwork, open communication, and high morale.
• Ensure outstanding customer service, resident satisfaction, and timely resolution of concerns.
• Help manage staffing, training, and regulatory compliance to maintain a safe, clean, and attractive community environment.
• Collaborate with marketing and wellness teams to welcome new residents and support outreach efforts and community engagement.

What We’re Looking For

• A natural leader with strong communication and problem‑solving skills.
• Passion for working with seniors and enhancing their quality of life.
• Ability to stay calm, organized, and responsive in a fast‑paced environment.
• Commitment to teamwork, integrity, and excellence in care.
• Willingness to obtain (or currently hold) Assisted Living Executive Director certification, as required by state regulations.

Why You’ll Love Working With Us

• Mission‑driven work that truly matters.
• Supportive, collaborative leadership team.
• Ongoing training and professional development.
• Positive culture that celebrates success.
• The chance to create a true home for residents.

Requirements

• Meet state regulatory and Assisted Living requirements.
• Ability to lead teams and make independent decisions.
• Strong interpersonal skills and professionalism.
• Ability to work in a dynamic, resident‑focused environment.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.

At Harbor Haven Senior Living, we are committed to providing compassionate support and personalized care for older adults in the New Franken community. Our team creates a warm, welcoming environment where residents feel comfortable, valued, and connected. Through attentive care, meaningful engagement, and strong relationships, we help residents maintain independence and experience a true sense of belonging.

We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.