Operations Manager

Pennant Services; Manitowoc (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

The Pennant Group, Inc. is seeking an experienced Operations Director to provide leadership and oversight across assisted living communities.

This role focuses on building high-performing teams, driving operational excellence, improving resident satisfaction, and ensuring quality care and services. Lead daily operations, partner with community leadership, and cultivate an exceptional experience for residents, families, and staff while aligning with organizational goals and growth initiatives.

Qualifications

• Experience leading multi-department teams in senior living or healthcare.
• Strong business acumen and ability to drive operational results.
• Excellent communication and relationship-building skills with residents, families, and staff.
• Proven problem-solving skills and ability to manage multiple priorities.
• Working knowledge of regulatory compliance and quality standards in senior living.

Responsibilities

• Oversee daily community operations and ensure a safe, resident-centered environment.
• Lead and develop departments; coach managers and promote teamwork.
• Enhance resident and family experience through quality care and proactive issue resolution.
• Support budgeting, labor management, and operational planning; monitor KPIs.
• Partner with sales and outreach to support occupancy goals and community growth.

Skills

Leadership experience

Business acumen

Communication skills

Problem-solving

Regulatory knowledge

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Human Services, or related field

Job description

Operations Director – Assisted Living

Locations Available

• Harbor View Assisted Living
• Meadow View Assisted Living
• Scandinavian Court Assisted Living

Lead Operations. Elevate Performance. Make a Difference.

We are seeking an experienced and driven Operations Director to provide leadership and operational oversight within our assisted living communities.

This role is ideal for a leader who excels at building high-performing teams, driving operational excellence, improving resident satisfaction, and ensuring quality care and services. The Operations Director partners closely with community leadership to support daily operations, strengthen organizational performance, and cultivate an exceptional experience for residents, families, and employees.

Key Responsibilities

Operational Leadership

• Provide oversight and support for daily community operations
• Ensure compliance with state regulations, company policies, and quality standards
• Identify opportunities to improve efficiency, service delivery, and operational outcomes
• Maintain a safe, welcoming, and resident-focused environment

Team Development & Leadership

• Recruit, develop, coach, and retain high-performing team members
• Foster a culture of accountability, collaboration, and engagement
• Provide leadership support to department managers and supervisors
• Promote effective communication and teamwork across all departments

Resident & Family Experience

• Champion a culture that prioritizes resident dignity, choice, and quality of life
• Build strong relationships with residents, families, and community partners
• Address concerns and resolve issues professionally and proactively
• Drive initiatives that enhance resident and family satisfaction

Business & Financial Performance

• Support budgeting, labor management, and operational planning
• Monitor key performance indicators and operational metrics
• Assist in achieving occupancy, retention, and financial goals
• Contribute to strategic decision-making and community growth initiatives

Community Growth

• Partner with sales and outreach teams to support occupancy goals
• Develop relationships with healthcare providers, referral sources, and local organizations
• Promote a positive community reputation through engagement and service excellence

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Human Services, or a related field preferred
• Leadership experience in senior living, healthcare, hospitality, operations, or multi-department management
• Strong business acumen and operational management skills
• Proven ability to lead teams, manage competing priorities, and drive results
• Excellent communication, problem-solving, and relationship-building skills
• Commitment to delivering exceptional service and resident-centered care
• Working knowledge of regulatory compliance and quality standards preferred

Why Join Our Team?

• Opportunity to make a meaningful impact on the lives of seniors and their families
• Supportive and collaborative leadership environment
• Professional growth and leadership development opportunities
• Ability to influence community culture, operations, and outcomes
• Mission-driven organization committed to excellence in senior living

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com