Senior Living Operations Director

Era Living; Shoreline (WA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical/vision/prescription plan

Dental plan

Life and AD&D insurance

Long-Term Disability insurance

Flexible Spending Accounts

401(k) retirement plan with company-mp

Progressive vacation starting at 15+ d

8 paid holidays

1 hour paid sick time for every 40 hrs

Employee Assistance Program

Leadership bonuses

Longevity bonuses

Employee discount programs

Pre-tax commuter benefits

Discounted ORCA pass

Job summary

Era Living's Ida Culver House Broadview in North Seattle seeks an Associate Executive Director to supervise departments, support the Executive Director, and maintain compliant, high-quality resident services. The role involves 24-hour on-call support, leadership during weekends, and collaboration with a cross-functional team to drive operational excellence.

The ideal candidate has significant senior living operations experience, strong leadership, and a commitment to service excellence.

Qualifications

• Bachelor’s degree preferred in health-related, business, or gerontology fields.
• 3+ years of operations management experience with financial responsibility in retirement living or related field.
• Experience supervising staff and leading at least one department such as maintenance, housekeeping, or community relations.
• Ability to pass state background check and obtain required administrator qualifications.

Responsibilities

• Oversee departments assigned by the Executive Director with focus on service excellence and fiscal responsibility.
• Ensure regulatory compliance with local, state, and federal requirements.
• Lead staff recruitment, retention, and supervision to foster a collaborative environment.
• Contribute to external community engagement and support sales/marketing efforts.
• Provide 24-hour on-call support and participate in planning with leadership.

Skills

Interpersonal skills

Problem-solving

Microsoft Office

Contact database management

Team leadership

Communication

English proficiency

Regulatory compliance

DSHS background check

Education

Bachelor’s degree preferred

3+ years operations management

Washington administrator qualifications (WAC) knowledge

Tools

Microsoft Office

Contact database management

Job description

$85,000 - $95,000 annually | Great Benefits!

Ida Culver House Broadview, a premier Era Living retirement community in North Seattle, is seeking an Associate Executive Director to join our leadership team. This key role holds 24-hour supervision and direction over assigned departments and provides essential backup support to the Executive Director. The Associate Executive Director will be part of a collaborative leadership team responsible for ensuring high-quality resident services and regulatory compliance while fostering a vibrant work environment. Available shifts will be scheduled Monday - Friday with rotating on-call weekends and occasional weekend work.

Why Join Us?

If you are passionate about customer service, problem-solving, teamwork, and operational excellence—and want to make a meaningful impact in the lives of seniors—we invite you to apply. This role offers a unique opportunity for seasoned managers in the senior living industry or those looking to bring their operational expertise into a mission-driven environment.

About Ida Culver House Broadview

We serve over 300 seniors and their families through independent living, assisted living, and memory care services. Located near several bus lines, we also offer complimentary on-site parking for the Associate Executive Director.

Competitive Compensation/Benefits Package Includes:

• Medical/vision/prescription drug plan
• Dental plan
• Life and Accidental Death & Dismemberment insurance
• Long-Term Disability insurance
• Flexible Spending Accounts for health care and dependent care
• 401(k) retirement plan with generous company match (eligibility contingent on age requirement)
• Progressive vacation package starting at 15 days per year
• 8 paid holidays per year
• 1 hour paid sick time for every 40 hours worked
• Employee Assistance Program
• Leadership bonuses
• Longevity bonuses
• Employee discount programs
• Pre-tax election commuter benefits
• Discounted ORCA commuter pass
  
  
  

Key Responsibilities:

• Operational Leadership: Oversee departments assigned by the Executive Director, ensuring service excellence and fiscal responsibility.
• Regulatory Compliance: Ensure the community complies with local, state, and federal regulations.
• Staff Management: Lead recruitment, retention, and supervision of staff, fostering a collaborative and motivated environment.
• Community Engagement: Represent the community externally and contribute to sales and marketing efforts.
• Leadership Participation: Collaborate on setting organizational goals and objectives, contributing to long- and short-term planning, and providing 24-hour on-call support.
  
  
  

Knowledge, Skills, and Abilities:

• Strong interpersonal, problem-solving, and computer skills (Microsoft Office and contact database management)
• Ability to plan, direct, supervise, coordinate and evaluate the work of others
• Strong organizational skills and attention to detail; ability to communicate clearly and appropriately with residents, families, staff members, volunteers, and visitors
• Ability to read, write and communicate in English
• Ability to perform duties in compliance with established Universal Precautions, fire safety, infection control and sanitation procedures, and Era Living policies and procedures
• Ability to pass DSHS background check, required
  
  
  

Education and Experience:

• Bachelor's degree preferred (health-related, business, or gerontology field) and/or 3+ years’ experience in operations management with demonstrated success in meeting financial goals specific to retirement living, assisted living or related fields such as hospitality
• At least three to five years’ experience in a management role including supervision of staff and operational oversight including fiscal responsibility; Experience with older adults and resident service management including experience leading at least one department, such as: maintenance, housekeeping, community relations, reception, food service or recreation
• Must have current certification as specified by state agency or ability to obtain certification within state agency guidelines; Ability to meet at least one of the education/experience requirements of the WAC (Washington Administrative Code) requirement for administrator qualifications
  
  
  

About ERA Living:

If you are passionate about improving the quality of life for older adults and exemplify a values based approach to your work, demonstrating integrity, credibility, consistency, strong team orientation, and outstanding communication, we welcome your application!

Era Living was voted “2023/2024/2025 Winner: Best in the Pacific Northwest – Senior Community” by the Seattle Times.

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