Senior Living Move-In Concierge

The Courtyard at Centerville; Fitchburg, Northern (WI, KY); Hybrid; USD 36,000 - 39,000; Full time

Job summary

The Courtyard at Centerville in Fitchburg, WI is seeking a Resident Move-In Coordinator to manage the entire moving process for new residents. You will be the main point of contact to ensure a smooth and stress-free transition into the community.

You will coordinate with residents, families, and staff, assist with dining services, social engagement, and help new residents settle into their apartment while maintaining safety and dignity throughout the process.

Qualifications

• Experience in property management or customer service, often supported by a high school diploma or equivalent.
• Knowledge of and interest in working with older adults required.
• Strong communication skills.

Responsibilities

• Serve as the primary point of contact for new residents, addressing questions and providing them with important information about their new home.
• Develop and maintain a good working relationship with families, residents and community staff.
• Ability to use software programs efficiently and with accuracy.
• Treat each resident with dignity and respect.
• Create a sense of trust with residents, families and community staff.
• Communicates any special needs of the incoming resident to the appropriate personnel.
• Schedule, organize and work with members of the team to ensure smooth transition into community.
• Understands the needs of seniors and the aging process.
• Assist resident with dining services program by reviewing menu options, bringing to dining room for mealtimes, introducing to other tablemates and working with dining department to meet dietary preferences.
• Assist resident with social engagement program to include bringing resident to activities of choice and encouraging participation.
• Complete frequent check in on resident for first 10-days after move into community.
• Assist resident with settling into new apartment to include unpacking, set up of apartment, familiarizing with use of pendant, apartment surroundings, emergency evacuation and precautions.
• Performs other duties as assigned.

Skills

Communication skills

Customer service

Organizational skills

English proficiency

Education

High school diploma or equivalent

Job description

The Courtyard at Centerville in Fitchburg, WI is seeking a Resident Move-In Coordinator to manage the entire moving process for new residents. You will be the main point of contact to ensure a smooth and stress-free transition into the community.

You will coordinate with residents, families, and staff, assist with dining services, social engagement, and help new residents settle into their apartment while maintaining safety and dignity throughout the process.