Senior Living Front Desk Concierge & Receptionist

Great Lakes Mgmt Co; Grand Rapids (MN); On-site; USD 22,000 - 26,000; Part time

Job summary

Great Lakes Management Company in Grand Rapids, MN seeks a courteous receptionist to provide front-desk service for residents, staff, and visitors. You will act as the central communications hub, handle inquiries, and support administrative tasks.

The role requires a year of reception experience, strong customer service and communication skills, basic computer skills, and the ability to read and write in English. Schedule includes two weekends per month and work is performed on site.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system.
• Strong Customer Service Skills.
• Strong Communication Skills.
• Strong Problem Solving and Judgment Skills.
• Ability to relate to aging population.
• Computer skills with basic knowledge of Microsoft Office and Excel.
• Pleasant phone manner with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak and understand English.

Responsibilities

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others. To maintain confidentiality and sensitivity.
• Be conscious of our tenants’ safety by monitoring the appropriate safety systems and/or emergency response system. Monitor resident, visitor, and staff activity in the reception and lobby areas.
• Ensure that staff is responding in a timely manner to any situation that arises.
• Accurately take messages and pass them on to the relevant person in a timely manner. To ensure that urgent matters are drawn to the relevant staff quickly and accurately.
• Ensure security procedures are adhered to in maintaining keys and pagers staff, and in monitoring the security camera system.
• Must be knowledgeable of the services provided at the facility and be able to advise individuals making inquiries.
• Respond to emergencies including Fire, Weather (Severe & Snow Storms), Power outages, Resident Elopement, 911 Calls following facility procedures.
• Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
• Adhere to all GLMC policies and procedures.

Skills

Customer Service

Communication Skills

Problem Solving

English Proficiency

Phone Etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Great Lakes Management Company in Grand Rapids, MN seeks a courteous receptionist to provide front-desk service for residents, staff, and visitors. You will act as the central communications hub, handle inquiries, and support administrative tasks.

The role requires a year of reception experience, strong customer service and communication skills, basic computer skills, and the ability to read and write in English. Schedule includes two weekends per month and work is performed on site.