Resident Experience Concierge & Front Desk Expert

Great Lakes Management Company; Grand Rapids (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Lakes Management Company in Grand Rapids, MN is seeking a friendly, professional receptionist to greet residents, staff and visitors, handle a multiline phone system, and serve as the central contact during emergencies.

You will perform clerical tasks, manage messages, assist with marketing materials, monitor security and safety, and support staff with daily office duties. Requires a high school diploma, good communication, and basic MS Office skills.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system.
• High School Diploma or GED required.

Responsibilities

• Answer phones and greet residents, visitors, and staff in a courteous manner.
• Monitor safety systems and respond to emergencies per facility procedures.
• Take and relay messages accurately and promptly.
• Maintain security procedures for keys, pagers, and cameras.
• Assist with administrative tasks such as copying, filing, and mailing materials.
• Attend staff meetings and follow supervisor instructions.

Skills

Customer service

Communication

Problem solving

Phone etiquette

Aging population empathy

MS Office

Multiline phone system

English literacy

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Great Lakes Management Company in Grand Rapids, MN is seeking a friendly, professional receptionist to greet residents, staff and visitors, handle a multiline phone system, and serve as the central contact during emergencies.

You will perform clerical tasks, manage messages, assist with marketing materials, monitor security and safety, and support staff with daily office duties. Requires a high school diploma, good communication, and basic MS Office skills.