Senior Living Front Desk Concierge | Guest Services & Growth

The Reserve at Fairhope; Fairhope (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

The Reserve at Fairhope is seeking a front desk/administrative support associate to greet residents and visitors, manage sign-in/out, answer phones, and relay messages with discretion.

You will assist with program reservations, maintain records, and support multiple departments to ensure exceptional resident service. A high school diploma and 1 year of customer service experience are required; relevant long-term care or hospitality experience is a plus.

Qualifications

• High school diploma or GED equivalent required.
• At least 1 year of related work experience in customer service required.
• Prior work experience preferably in long-term care, hospitality industry, or related field preferred.
• Must have good interpersonal skills, be organized, proficient in Microsoft Office products, have effective verbal communication skills, be courteous and professional, a good listener, and able to work independently. Must be able to lift up to 25 pounds unassisted.

Responsibilities

• Greet and assist residents and visitors at the front desk in a polished, professional, discrete manner.
• Manage the front desk sign-in/out process for visitors and vendors; handle and direct incoming calls.
• Inform residents or staff of arrival of guests, packages, and flowers.
• Accommodate resident requests for assistance and refer to other staff as necessary.
• Provide marketing information to visitors.
• Assist Lifestyles Department with program/event reservations; collect fees; maintain records.
• Maintain and update database of resident information and phone lists; perform clerical duties as assigned.
• Support other departments to ensure high-quality resident service.
• Other duties as assigned by Supervisor.

Skills

Customer service

Phone etiquette

Organizational skills

Interpersonal skills

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Reserve at Fairhope is seeking a front desk/administrative support associate to greet residents and visitors, manage sign-in/out, answer phones, and relay messages with discretion.

You will assist with program reservations, maintain records, and support multiple departments to ensure exceptional resident service. A high school diploma and 1 year of customer service experience are required; relevant long-term care or hospitality experience is a plus.