Senior Living Family Advisor — Admissions & Outreach

Pennant Group; Appleton (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Lotus Gardens Senior Living is seeking a Family Advisor to lead the resident recruitment process by building relationships with prospective residents and their families. You will develop marketing strategies, manage referrals, and collaborate with the management team to maintain occupancy and coordinate admissions.

The role emphasizes excellent communication, a clear vision of services, and a strong customer service mindset, with local travel as part of your responsibilities.

Qualifications

• Superior communication skills, both oral and written.
• Ability to clearly articulate the community and services.
• Dependable, punctual with a professional demeanor.
• Knowledge of physiology/psychology of older adults.
• Ability to recognize dementia signs/symptoms.
• Strong customer service and telephone marketing skills.
• Adaptable and focused on resident and family needs.
• Team and business partner collaboration abilities.

Responsibilities

• Leads resident recruitment by building relationships with prospects and families.
• Develops and maintains internal/external marketing strategies including referrals and community relationships.
• Maintains occupancy, tracks resident movements, and coordinates admissions with management.

Skills

Superior communication

Clear vision communication

Dependable and punctual

Knowledge of geriatrics physiology

Dementia signs recognition

Customer service orientation

Telephone marketing

Team & partner collaboration

Education

Marketing or human services degree

Job description

Lotus Gardens Senior Living is seeking a Family Advisor to lead the resident recruitment process by building relationships with prospective residents and their families. You will develop marketing strategies, manage referrals, and collaborate with the management team to maintain occupancy and coordinate admissions.

The role emphasizes excellent communication, a clear vision of services, and a strong customer service mindset, with local travel as part of your responsibilities.