Senior Living Eligibility & Onboarding Specialist

Silver Birch Living; Bedford Heights (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay & bonus opportunities

Medical, dental & vision insurance

401(k) + On Demand Pay

Generous PTO & growth opportunities

Brand-new community opening

Job summary

Silver Birch Living in Bedford Heights is seeking an Eligibility Coordinator to welcome new residents and guide them through eligibility, move-in, and renewal processes. You will coordinate assessments, manage documentation, and liaise with agencies to ensure compliance and successful transitions.

The role involves conducting tours, supporting sales goals, and collaborating with internal teams to deliver a welcoming, well-organized community launch in Early 2027.

Qualifications

• Experience in senior living or housing management is preferred.
• Background in inside sales or leasing is preferred.
• 2+ years of experience with state service agencies such as Medicaid, HUD, or LIHTC.

Responsibilities

• Gather and complete documentation for eligibility and move-in.
• Support residents through application and renewal processes.
• Coordinate assessments and appointments with parties involved.
• Communicate with external agencies, partners, and internal teams.
• Prepare administrative files and submit documentation for approval.
• Ensure tax credit financial eligibility requirements are met and maintain compliance.
• Guide residents and families during transition.
• Conduct tours and manage inside sales activities to drive occupancy and sales goals.

Skills

Senior living experience

Inside sales experience

Communication skills

Driver's license

Education

High school diploma or equivalent

Associate degree preferred

Job description

Silver Birch Living is coming to Bedford Heights!

We’re opening Silver Birch of Bedford Heights in Early 2027 – an affordable assisted living community dedicated to serving seniors in the Bedford Heights area. Our mission is simple yet powerful: Inspire Purposeful Lives for All.

Are you passionate about supporting our growing senior population? Do you want to make a meaningful impact at an Assisted Living community that prioritizes exceptional resident care? We’re looking for a dedicated and detail-oriented Eligibility Coordinator to help residents and their families navigate the move-in process with ease and compassion.

What You’ll Do

As our Eligibility Coordinator, you will play a key role in welcoming new residents to our community. You will:

• Work closely with residents and families to gather and complete required documentation for eligibility and move-in.
• Support residents through application and renewal process.
• Coordinate assessments and appointments with all necessary parties.
• Communicate regularly with external agencies, partners, and internal teams.
• Prepare administrative files and submit documentation for approval.
• Ensure tax credit financial eligibility requirements are met and maintain compliance.
• Serve as a trusted guide and resource for residents and families during their transition.
• Conduct tours and manage inside sales activities to drive occupancy and achieve sales goals.
  
  
  

What You Bring

• Experience in senior living or housing management (preferred).
• Background in inside sales or leasing (preferred).
• 2+ years of experience working with state service agencies such as Medicaid, HUD, or LIHTC.
• High school diploma or equivalent required; (Associate degree preferred).
• Strong customer service orientation and exceptional communication skills.
• Ability to manage multiple priorities effectively.
• Valid driver’s license with a clean driving record.
  
  
  

Why Join Silver Birch?

✅ Certified Great Place to Work® (2024, 2025, 2026)

✅ Competitive pay + bonus opportunities

✅ Medical, dental & vision (BlueCross BlueShield)

✅ 401(k) + On Demand Pay

✅ Generous PTO & growth opportunities

✅ Be part of opening a brand-new community

Join us in bringing Silver Birch Living to Bedford Heights and inspiring purposeful lives every day.

Equal Opportunity Employer