Senior Living Dining Experience Director

Three Oaks Senior Dining LLC; Oxford (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Three Oaks Senior Dining, LLC is seeking a collaborative leader to elevate dining experiences in senior living communities. You will oversee operations, finances, and resident satisfaction while guiding a diverse team across departments.

The ideal candidate brings a strong background in operations, team development, and customer service with a focus on high standards and meaningful service in a fast-paced setting. This full-time role offers growth and a supportive, hospitality-driven culture.

Qualifications

• Training in vocational schools or a college degree – OR Certified Dietary Manager (CDM).
• Previous management experience in Senior Living dining (Independent Living) required.
• Demonstrate the ability to manage multiple priorities while guiding the team towards the goals.
• Previous management experience in foodservice, healthcare, restaurants etc.
• Ability to motivate, develop, and direct people as they work, identify the best people for the job.
• Valid ServSafe certification.

Responsibilities

• Client relations;
• Financial responsibility for the dining department;
• Food service operations;
• Communications & marketing;
• Account administration;
• Contract administration & compliance;
• Meal plan administration;
• Meal equivalency, and all other associated payment programs;
• Implementation & coordination of dining related construction projects;
• Responsible for resident & employee satisfaction;
• Manage labor to drive efficiencies while meeting the business needs based on resident feedback and community goals;
• Establish standards for personnel performance and customer service;
• Count money and make bank deposits;
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted;
• Investigate and resolve complaints regarding food quality, service, or accommodations;
• Maintain food and equipment inventories, and keep inventory records;
• Ensure compliance with regulatory, building maintenance, fire regulations, food safety and sanitation policies are adhered to and all paperwork is completed in real time;
• Work with the management and supervisory team to ensure the cleanliness of the kitchen per regulatory requirements;
• Manage spend down, sales, resident meal participation, and statistics to be financially responsible;
• Participate in Resident Focus Groups for menu development, meal specials, ideas, etc.;
• Monitor food preparation methods, recipe compliance, portion sizes, garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner;
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity;
• Work with the management team to schedule staff hours and assign duties;
• Ensure training is conducted on a regularly scheduled basis. Training to include but not limited to: HACCP, sanitation, customer service, and diets;
• May perform other duties and responsibilities as assigned.

Skills

Leadership

Team management

Customer service

Education

CDM or degree

Job description

Three Oaks Senior Dining, LLC is seeking a collaborative leader to elevate dining experiences in senior living communities. You will oversee operations, finances, and resident satisfaction while guiding a diverse team across departments.

The ideal candidate brings a strong background in operations, team development, and customer service with a focus on high standards and meaningful service in a fast-paced setting. This full-time role offers growth and a supportive, hospitality-driven culture.