Senior Living CSM — AI-Driven Adoption & Outcomes

present of AI; United States; On-site; USD 120,000 - 165,000; Full time

Job summary

present of AI seeks a customer success professional to drive post-sale adoption of its AI and computer vision platform in senior living communities. You will translate usage data into practical on-the-floor actions, influencing care teams and leadership.

The role requires working with executive directors and frontline staff, leading kickoff, training, and family sessions, and embedding adoption into routines, care plans, and shift huddles. HubSpot familiarity is a plus.

Qualifications

• Post-sale customer success experience with adoption and retention.
• Ability to read usage and outcome data.
• Comfort communicating with executive directors and frontline staff.

Responsibilities

• Own adoption of the AI platform across senior living communities, integrating into routines and care plans.
• Train staff and run kickoff, training and family sessions, then embed adoption in shift huddles.
• Investigate falls signals, identify patterns, and persuade care leaders to act based on data.

Skills

Post-sale customer success

Data-driven dashboards

Change management

Executive stakeholder communication

Tools

HubSpot

Job description

present of AI seeks a customer success professional to drive post-sale adoption of its AI and computer vision platform in senior living communities. You will translate usage data into practical on-the-floor actions, influencing care teams and leadership.

The role requires working with executive directors and frontline staff, leading kickoff, training, and family sessions, and embedding adoption into routines, care plans, and shift huddles. HubSpot familiarity is a plus.