Director of Customer Success, US

present of AI; United States; Remote; USD 140.000 - 210.000; Vollzeit

Zusammenfassung

Teton is hiring a Senior Customer Success Leader for a US Remote role overseeing a computer vision platform used in senior living communities. You will build and run a nationwide CS team, focusing on retention, adoption, and measurable outcomes with multi-site customers.

The role requires data fluency, comfort with executive conversations, and hands-on readiness to step in when customers are not achieving results. Experience in healthcare or senior living is valued.

Qualifikationen

• Experience leading CSM teams for multi-site customers.
• Proven ability to drive retention and measurable outcomes.
• Data-driven with comfort in executive conversations.
• Healthcare or senior living exposure is a plus.

Aufgaben

• Lead US customer success team for the AI/vision platform.
• Drive adoption, retention, and renewals across communities.
• Engage with executive sponsors and operational leaders.
• Leverage data to prove outcomes and guide account strategy.

Kenntnisse

CSM leadership

Retention metrics

Data fluency

Executive communication

Healthcare exposure

Tools

HubSpot

Notion

Jobbeschreibung

Customer & Solutions · US Remote · FullTime · Senior level

This role leads the US customer success team for a computer vision platform used in senior living communities. It asks for someone who has built and run customer success teams serving large multi site business customers, and who can show real measured results and retention rather than activity. A strong candidate brings data fluency, comfort with executive level conversations, and the ability to step in personally when a customer is not getting results.

How it fits the AI era

The product uses AI and computer vision to watch rooms and flag fall risk and falls, so the customer success work centers on helping care teams trust and act on those alerts. Much of the routine monitoring and reporting can be automated, which shifts the human work toward change management, clinical credibility and hard conversations with operators. What stays human is building adoption on the floor and proving outcomes in each community's own data.

How it builds AI experience

Working here gives direct exposure to how computer vision and real time alerts land in care settings, and how outcome data is used to run a portfolio. A candidate can build this by learning how AI monitoring products are deployed and measured, and by getting fluent in health, usage and outcome data. Familiarity with tools like HubSpot and Notion helps, and curiosity about how new technology is adopted on the floor matters.

Worth showing

• Built and led CSM teams
• Measured outcomes and retention
• Data fluency for coaching
• Healthcare or senior living exposure

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Teton

Per the company, Teton provides an AI and computer vision platform that monitors patient and resident rooms to detect activity and risk in real time.