Senior Living Concierge: Warm Welcome & Support

Manorlakean; Athens (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Manorlakean in Athens, GA is seeking a friendly front desk receptionist to welcome residents, families, and visitors. You will answer phones, direct inquiries, maintain resident lists in Accushield, and coordinate with departments to ensure smooth daily operations.

The role requires English fluency, professionalism, and basic computer skills. You will handle mail, copies, faxes, sign-ins for contractors, and assist with maintenance requests while upholding a service‑oriented atmosphere for

Qualifications

• Must be 18 years of age, or older.
• Employment is contingent upon successful completion of all background screening requirements permitted by applicable federal, state, and local law.
• Must read, write, speak, and understand English.
• Must demonstrate professionalism, empathy, patience, and effective interpersonal skills when interacting with residents, families, visitors, and team members.
• Computer and office machinery experience.

Responsibilities

• Creates a warm and friendly impression to everyone entering the community.
• Offer food/drink to guests that may have to wait in the lobby or discovery room for an extended period of time.
• Receives all incoming telephone calls and directs them to the proper department personnel.
• Receives inquiries made by visitors, residents, family members and employees and directs them to proper personnel for information.
• Maintains current list of residents in Accushield.
• Receives requests for maintenance work, enters them into TELS.
• Maintains daily check on all residents and maintains a resident absentee register through Accushield.
• Has outside contractors, deliverymen, service men and visitors sign in and out through Accushield.
• Makes copies on copy machines for residents and staff as needed.
• Sends all fax copies for residents and staff as needed.
• Review document center in ALIS and file appropriate documents to resident profiles daily.
• Keeps record of all cash received at the front desk. This includes moneys received from employee meals, postage copies etc, to be submitted to bookkeeping monthly.
• Conduct yourself professionally and contribute to, service-oriented environment through their appearance, communication, and interactions with residents, families, visitors, and colleagues.
• Any other tasks, assignments, projects or requests as deemed by management.

Skills

English proficiency

Computer & office equipment

Education

High school diploma or GED

Some college preferred

Tools

Accushield

ALIS

TELS

Job description

Manorlakean in Athens, GA is seeking a friendly front desk receptionist to welcome residents, families, and visitors. You will answer phones, direct inquiries, maintain resident lists in Accushield, and coordinate with departments to ensure smooth daily operations.

The role requires English fluency, professionalism, and basic computer skills. You will handle mail, copies, faxes, sign-ins for contractors, and assist with maintenance requests while upholding a service‑oriented atmosphere for