Senior Living Concierge: Warm Front Desk Host & Problem Solver

Richmond Place; Lexington (KY); On-site; USD 21,000 - 26,000; Part time

Job summary

Richmond Place Senior Living is seeking a hospitality-focused Concierge in Lexington, KY. You will greet residents, guests, prospective employees, suppliers, and service providers with warmth and professionalism each day.

You will be the first face visitors meet when they arrive at our community, supporting a welcoming atmosphere and responsive service. Responsibilities include handling telephone coverage, resolving resident and guest issues, processing deliveries, creating maintenance requests,

Qualifications

• High school diploma or GED required.
• Familiarity with Microsoft Office Suite products.
• Must demonstrate excellent telephone communication skills.

Responsibilities

• Provide ongoing telephone coverage.
• Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating.
• Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery
• Prepare maintenance work orders as requested by residents and staff
• Assist the Business Office Manager with projects/assignments.

Skills

Telephone communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Richmond Place Senior Living is seeking a hospitality-focused Concierge in Lexington, KY. You will greet residents, guests, prospective employees, suppliers, and service providers with warmth and professionalism each day.

You will be the first face visitors meet when they arrive at our community, supporting a welcoming atmosphere and responsive service. Responsibilities include handling telephone coverage, resolving resident and guest issues, processing deliveries, creating maintenance requests,