Senior Living Concierge & Guest Experience Lead

Milestone-Retirement-Communitie; The Dalles (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Generous PTO

Pet insurance

Perks at Work

Employee Assistance Program

Voluntary benefits

Job summary

Milestone is seeking a friendly Concierge (Receptionist) to be the welcoming first point of contact at the community in The Dalles, OR. You will greet residents, families, and visitors, manage lobby traffic, and support sales, marketing, and the business office with documentation and tours.

The ideal candidate has customer service experience, strong communication, and a passion for working with older adults. First Aid certification is required to ensure safety and responsive care.

Qualifications

• Experience in customer service or answering phones preferred.
• Must be 18 years or older.
• First Aid certification required.
• Compassion for and enjoyment of working with older adults.
• Strong verbal and written communication skills.
• Resourceful, organized, and able to manage multiple priorities.
• Proficient in word processing, spreadsheets, and email.

Responsibilities

• Greet and assist residents, families, visitors, and employees with questions and concerns
• Answer and route incoming calls professionally
• Monitor the lobby, maintain a clean and inviting environment
• Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks
• Assist the business office with resident documentation and file maintenance
• Encourage resident participation in community activities
• Report elder maltreatment or abuse as required
• Follow and communicate company policies and procedures
• Perform other duties as assigned

Skills

Customer service experience

Phone handling

Communication skills

Multitasking

Compassion for older adults

Education

First Aid certification

Tools

Word processing

Spreadsheets

Email

Job description

Milestone is seeking a friendly Concierge (Receptionist) to be the welcoming first point of contact at the community in The Dalles, OR. You will greet residents, families, and visitors, manage lobby traffic, and support sales, marketing, and the business office with documentation and tours.

The ideal candidate has customer service experience, strong communication, and a passion for working with older adults. First Aid certification is required to ensure safety and responsive care.