Senior Living Concierge & Guest Experience Lead

Phoenix Senior Living; Midlothian (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Phoenix Senior Living's Concierge at The Pearl at Watkins Centre in Midlothian, VA, greets visitors, handles calls, and supports the Community Engagement Director and HR designee in recruitment. You ensure a warm, informative first impression and help coordinate appointments and messages.

The role emphasizes customer experience, multicommunication, and maintaining a welcoming atmosphere in the Bistro area, with duties extending to basic administrative tasks and event coordination.

Qualifications

• Education: High School Diploma or GED required.
• Proven customer service experience.
• Knowledge and experience in the Senior Living industry preferred.

Responsibilities

• Greet visitors, residents and families; extend a warm welcome and provide beverages.
• Answer calls and messages promptly, routing to the appropriate team member.
• Assist Community Engagement Director/HR Designee with recruitment activities.
• Manage appointments and coordinate services for residents and families.
• Maintain a pleasant atmosphere in the Bistro area and monitor cleanliness and ambiance.

Skills

Customer service

Education

High School Diploma/GED

Job description

Phoenix Senior Living's Concierge at The Pearl at Watkins Centre in Midlothian, VA, greets visitors, handles calls, and supports the Community Engagement Director and HR designee in recruitment. You ensure a warm, informative first impression and help coordinate appointments and messages.

The role emphasizes customer experience, multicommunication, and maintaining a welcoming atmosphere in the Bistro area, with duties extending to basic administrative tasks and event coordination.