Concierge

Phoenix Senior Living; Birmingham (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Lakeview Estates, part of Phoenix Senior Living, is seeking a Concierge to join the team in Birmingham, AL. The role greets potential residents, families, and visitors, manages calls and messages, and provides a friendly overview of community information to support marketing and sales efforts.

Responsibilities include coordinating appointments, assisting with recruitment activities, and maintaining a pleasant Bistro area.

Qualifications

• Proven customer service experience
• Knowledge of senior living preferred
• Strong communication and interpersonal skills

Responsibilities

• Greet visitors, residents and families and provide a warm welcome
• Answer and transfer calls with the proper greeting and message taking
• Manage and relay messages to the appropriate team member
• Schedule and coordinate appointments and community activities
• Provide a concise overview of community information to inquiries
• Support recruitment efforts and data entry as needed
• Monitor common areas to maintain a welcoming atmosphere

Skills

Customer service

Communication

Hospitality mindset

Education

High School Diploma / GED

Job description

Description

Lakeview Estates is seeking a Concierge to join their team!

Shift Details

Monday- Friday; Every other weekend required

Purpose

The Concierge is often the initial contact and first impression that many people have of Phoenix Senior Living. The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director /HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere.

Principle Duties And Responsibilities

Concierge

Customer Experience

• Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest
• Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal
• Greets potential candidates interested in learning more about Phoenix careers and job openings at the community. Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process
• Answers incoming calls and resident calls within two – three (2 – 3) rings with the appropriate community greeting message and identification
• Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient
• Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate
• Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other
• Sends get well cards to residents in the community (obtain community leaders signatures before delivering card)
• Sends sympathy cards to families and/ or responsible parties as needed (obtain community leaders signatures before delivering card)

Requirements

Education / Experience / Licensure-Certification

• Education: High School Diploma/ GED required
• Proven customer service experience and skills
• Knowledge and experience in the Senior Living Industry preferred