Senior Living Concierge & Guest Experience Lead

Cypress of Hilton Head; Hilton Head Island (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

The Cypress of Hilton Head in Hilton Head Island, SC is seeking a friendly Concierge to be the central contact for residents and guests, greeting everyone and presenting a positive image of the service team. You will answer the phone, coordinate transportation, and handle guest accommodations with courtesy.

Available shifts include Sundays 9AM-3PM, with PRN as needed. The ideal candidate has strong communication skills, a professional phone manner, and a commitment to outstanding hospitality.

Qualifications

• Must be able to read, write, and speak English.
• High School diploma or equivalent required; hospitality management coursework preferred.

Responsibilities

• Answer the phone, dispatch calls and take messages.
• Coordinate transportation.
• Initiate work orders for maintenance, housekeeping, transportation and special requests.
• Maintain Resident Away Information and notify appropriate department heads.
• Manage guest apartment reservations, including keys, housekeeping needs and billing notes.
• Assist residents and guests with information and directions; direct inquiries as needed.
• Maintain knowledge of operating procedures, marketing information and staff responsibilities.
• Address members and guests with courtesy and respect, using proper titles where applicable.
• Report suspected violations of conduct to appropriate channels or Compliance Hotline.
• Process daily mail.
• Follow safety guidelines and participate in safety programs.
• Embrace Cypress Hospitality Promises daily.
• Seek ways to improve safety for members, staff and visitors.

Skills

Public relations

Communication

Multitasking

Phone etiquette

Education

High School diploma or equivalent

Hospitality coursework preferred

Job description

The Cypress of Hilton Head in Hilton Head Island, SC is seeking a friendly Concierge to be the central contact for residents and guests, greeting everyone and presenting a positive image of the service team. You will answer the phone, coordinate transportation, and handle guest accommodations with courtesy.

Available shifts include Sundays 9AM-3PM, with PRN as needed. The ideal candidate has strong communication skills, a professional phone manner, and a commitment to outstanding hospitality.