Senior Living Concierge | Flexible Scheduling

Discovery Senior Living Holdings, LLC; Allentown (Lehigh County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling

Paid time off and Holidays

Comprehensive benefits (health, dental

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Seaton Senior Living in Allentown is seeking a Concierge to join the team. The Concierge greets residents and guests, answers calls, and provides information of a general nature, while supporting the front desk operations.

Responsibilities include answering and routing messages, greeting visitors, organizing mail, coordinating appointments, preparing meal tickets, and maintaining neat reception areas. A high school diploma or GED and 1–3 years of customer service experience are preferred.

Qualifications

• High school diploma or GED is preferred.
• 1–3 years of customer service experience.
• Strong communication and multitasking skills.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Reception

Communication skills

Education

High school diploma or GED

Job description

Seaton Senior Living in Allentown is seeking a Concierge to join the team. The Concierge greets residents and guests, answers calls, and provides information of a general nature, while supporting the front desk operations.

Responsibilities include answering and routing messages, greeting visitors, organizing mail, coordinating appointments, preparing meal tickets, and maintaining neat reception areas. A high school diploma or GED and 1–3 years of customer service experience are preferred.