Concierge

Seaton Senior Living; Frederick (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Early wage access

Flexible scheduling

Paid time off

Benefits package

401K with match

Paid training

Career advancement

Meals and uniforms

EAP

Job summary

Seaton Senior Living in Frederick, MD seeks a Concierge to welcome residents, answer calls, assist visitors, and support daily operations. The role involves managing messages, guiding guests, and coordinating with dining and marketing teams. Prior customer service is valued.

Ideal candidates have a high school diploma or GED and 1–3 years of customer service experience. Full-time opportunities with competitive wages and benefits are offered.

Qualifications

• High school diploma or GED preferred.
• 1–3 years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answer telephone and reception duties as required.
• Take messages with pertinent information and relay to recipient.
• Greet residents and visitors; answer inquiries and give directions.
• Prepare meal tickets and tally meal counts for staff.
• Maintain and organize desk and entry area.

Skills

Customer service

Reception duties

Greeting residents

Education

High school diploma or GED

Tools

Telephone system

Job description

About Seaton Senior Living

Seaton Senior Living, part of the Discovery Senior Living family of companies, is a recognized industry leader in performance, innovation, and lifestyle personalization. As one of the nation’s leading senior living operators, Seaton Senior Living serves nearly 2,000 residents across the Mid Atlantic. Our communities are located throughout the Mid Atlantic—including Pennsylvania, New Jersey, Delaware, Virigina, and Maryland—where we are dedicated to creating exceptional experiences for our residents through operational excellence, personalized care, and a commitment to enriching lives every day.

We Offer Rewarding Career Opportunities That Include

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V

JOB CODE: 1007253