Resident Experience & Engagement Lead, Life Enrichment

Knollwood Community; Washington (District of Columbia); Hybrid; USD 60,000 - 84,000; Full time

Job summary

Knollwood Life Plan Community in Washington, DC seeks a Resident Engagement Manager to design and oversee a comprehensive engagement program spanning Independent Living, Assisted Living, Memory Support, and Skilled Nursing.

Working with the Director of Life Enrichment, you will lead daily events, coordinate calendars, ensure regulatory documentation, build partnerships with community groups, and foster meaningful resident connection and wellbeing.

Responsibilities

• Develop and oversee a calendar of signature experiences, including cultural arts programming, lecture series, lifelong learning opportunities, and community partnerships.
• Facilitate resident involvement in program planning through councils, focus groups, surveys, and feedback mechanisms to keep engagement resident-driven.
• Cultivate partnerships with local educational and cultural organizations, artists, musicians, and volunteers to broaden programming.
• Ensure hospitality-focused programming that delivers exceptional resident experiences and promotes social connection, purpose, and belonging.
• Lead group and individual programming sessions and document participation and outcomes in the EMR per CMS requirements (42 CFR § 483.24[c]).
• Develop dementia-capable programming for Memory Support using Montessori-based methods and the Positive Approach to Care.

Job description

Resident Engagement Manager
Vacancy Posting | Office of People Operations | Knollwood Life Plan Community
Non - Union Position | Supervisory
Department Life Enrichment
Reports To Director of Life Enrichment
FLSA Status Full -Time FLSA Exempt — Administrative
Schedule Full-time, on-site, salaried. Core business hours presence Monday
through Friday, with a schedule set by the Director of Life Enrichment
to align coverage with the published programming calendar.
Schedule will include some evenings or weekend coverage
when needed for special events as meaningful programming
and events can occur in the evening or weekend. Schedule
Flexibility: Hours are adjusted, not added, when evening or
weekend coverage is scheduled. As an exempt position,
compensation is a fixed salary and is not calculated by hours
worked.
Location 6200 Oregon Avenue NW, Washington, DC 20015
Union Status Non-Union — Supervisory
C ompensation $60,000 – $83,500 annually, commensurate with experience
Posting Date August 2026
Position Summary
The Resident Engagement Manager is responsible for the strategic design, implementation, and oversight
of a comprehensive resident engagement program serving residents across Knollwood's full continuum of
care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing, with primary
responsibility for Memory Support and Skilled Nursing populations.
Working in partnership with the Director of Life Enrichment, this position advances the department's vision
through the development of innovative, resident-driven engagement opportunities that support holistic
wellness, personal growth, and meaningful connection. The Resident Engagement Manager provides
leadership for daily events and programming operations, calendar creation, and regulatory compliance
and documentation, interdisciplinary collaboration, and budget stewardship.

Success in this role is demonstrated through the creation of exceptional resident experiences that
promote physical, cognitive, emotional, social, spiritual, and intellectual well-being while enhancing
quality of life across all care settings.
Essential Duties & Accountabilities
Person-Centered Programming
• Develop and oversee a robust calendar of signature experiences, including cultural arts
programming, creative arts initiatives, musical performances, lecture series, lifelong learning
opportunities, curated excursions, intergenerational events, wellness initiatives, and community
partnerships that foster purposeful engagement and vibrant living.
• Facilitate resident involvement in program planning through resident councils, focus groups, surveys,
and informal feedback mechanisms to ensure engagement opportunities remain resident-driven and
responsive to changing interests.
• Cultivate partnerships with local educational institutions, cultural organizations, artists, musicians,
community groups, and volunteers to expand the breadth and quality of resident experiences.
• Ensure programming reflects a hospitality-focused approach that delivers exceptional resident
experiences and promotes meaningful social connection, purpose, and belonging.
• Lead group and individual programming sessions and document resident participation and
therapeutic response in the EMR in accordance with CMS requirements at 42 CFR § 483.24(c).
• Develop dementia-capable programming for Memory Support residents using validated, person-
centered approaches, including Montessori-based methods, the Positive Approach to Care model,
and sensory engagement.
Technology & Innovation
• Apply technology-enabled engagement tools, including virtual reality experiences, cognitive
platforms, and digital connection tools for residents and families, to extend programming reach
and quality, particularly for residents with limited mobility.
• Monitor emerging life enrichment trends, tools, and research, and present recommendations to
the Director of Life Enrichment each quarter.
Assessment, Care Planning & Documentation
• Translate assessment findings into individualized engagement plans that align with resident goals,
strengths, lifelong interests, cultural backgrounds, and cognitive and physical abilities.
• Monitor participation patterns and outcomes to evaluate program effectiveness, identify residents at
risk for isolation, and implement targeted interventions that support meaningful engagement.
• Complete activity assessments at admission, quarterly, and upon significant change in status for
assigned residents, and contribute to MDS Section F (Preferences for Customary Routine and
Programs) within required timeframes.

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