Senior Living Admissions & Tour Specialist

Trilogy Health Services, LLC; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Weekly pay and quarterly increases

HSA with company match

Paid parental leave

Job summary

Trilogy Health Services, LLC in Indianapolis, IN, seeks a Sales Associate to join the campus Sales & Growth Team. You will support the Director of Sales by handling phone inquiries, tours, data and lead management, and customer questions.

This role emphasizes driving admissions through referrals and inquiry sales, leveraging the CRM daily, and maintaining tour-ready campus, events, and welcoming new residents with timely follow-up.

Qualifications

• High school diploma or GED/HSE preferred.
• 1-3 years of relevant experience preferred.

Responsibilities

• Executes sales process and targets move-in percentages, focusing on private pay.
• Generates admissions through referral partnerships and advances the inquiry sales process with follow-up and closing; uses CRM daily.
• Responds to referrals and inquiries promptly; manages CRM with leadership/back-up team for timely follow-up.
• Supports welcoming new customers and communicates move-in activities to campus team (gift, paperwork, etc.).
• Assists with planning, coordinating, and executing campus events (Senior Executive Club, community events).
• Ensures campus is tour-ready with marketing collateral, tour paths, model room, and stations; conducts tours as part of the team.
• Answers a multi-line phone system promptly and directs callers to the appropriate person or department.

Skills

CRM usage

Phone skills

Sales process

Lead management

Education

High school diploma or GED

Tools

CRM software

Job description

Trilogy Health Services, LLC in Indianapolis, IN, seeks a Sales Associate to join the campus Sales & Growth Team. You will support the Director of Sales by handling phone inquiries, tours, data and lead management, and customer questions.

This role emphasizes driving admissions through referrals and inquiry sales, leveraging the CRM daily, and maintaining tour-ready campus, events, and welcoming new residents with timely follow-up.