Admissions & Tours Specialist

Trilogy Health Services, LLC; Anderson (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Get Paid Weekly + Quarterly Increases

Spending & Retirement Accounts

PTO + Paid Parental Leave

Inclusive Care

Tuition & Student Loan Assistance

Job summary

Trilogy Health Services is hiring a Sales Associate for our Anderson, IN Bethany Pointe Health Campus. You will support the Director of Sales by handling phones, tours, data and leads, and answering customer inquiries.

In this role, you will generate admissions through referrals, manage the inquiry-to-sale process in collaboration with CSR and leadership, and ensure a welcoming move-in experience for new residents. Join a team focused on growth and exceptional service.

Qualifications

• High school diploma or GED/HSE preferred.
• 1-3 years of relevant experience preferred.

Responsibilities

• Executes sales process and the conversion to move-in percentages resulting in overall census with a focus on private pay.
• Generates admissions through referral partnerships and advancing the inquiry sales process through follow-up and closing to achieve daily/weekly/monthly expectations in partnership with the CSR and Executive Director as evidenced through use of the CRM system.
• Responds to all referrals and inquiries properly, timely, and with appropriate follow-up. Participates with the leadership/back-up team to handle inquiries/referrals timely, including CRM Management.
• Supports welcoming new customer standards and communicates to campus team members related to move-in activities (i.e., welcome gift, move in communication and process, move in paperwork).
• Assists with planning, coordinating, and executing campus events include Senior Executive Club and community events.
• Ensuring campus is tour ready including back up team resources, appropriate marketing collateral and promotional materials, tour path, model room, first impressions, and tour stations. Executes tours as part of the primary team.
• Answers a multi-line phone system in a prompt, courteous and professional manner directing callers to the appropriate person or department.

Skills

Sales process

CRM system

Phone handling

Education

High school diploma or GED/HSE

Job description

Trilogy Health Services is hiring a Sales Associate for our Anderson, IN Bethany Pointe Health Campus. You will support the Director of Sales by handling phones, tours, data and leads, and answering customer inquiries.

In this role, you will generate admissions through referrals, manage the inquiry-to-sale process in collaboration with CSR and leadership, and ensure a welcoming move-in experience for new residents. Join a team focused on growth and exceptional service.