Senior Lifecycle Lead, Instrument Replacement Strategy

uscareers-waters; Milford (MA); On-site; USD 160,000 - 240,000; Full time

Job summary

Waters Corporation is seeking a Sr. Principal, Lifecycle Program Lead in Milford, MA to deliver transformative instrument replacement improvements across regions and business units.

You will define data-driven lifecycle strategies, establish repeatable operating models, and partner with global teams to improve revenue retention, growth, and customer loyalty. The role focuses on end-to-end replacement excellence, installed base intelligence, and scalable governance, with collaboration across

Qualifications

• 12+ years in lifecycle management or enterprise transformation.
• Proven cross-functional program leadership in a global, multi‑BU environment.
• Experience with CRM, installed base, and analytics platforms (e.g., Salesforce).

Responsibilities

• Define the enterprise instrument replacement strategy across regions, products, and customer segments.
• Lead end-to-end lifecycle model design, governance, and adoption across business units.
• Collaborate with Sales, Service, Commercial Excellence, Finance, IT and Analytics to drive value realization.

Skills

Lifecycle management

Cross-functional leadership

Program management

CRM & analytics

Education

Bachelor’s degree in business, Engineering, Economics

Tools

Salesforce

Job description

Waters Corporation is seeking a Sr. Principal, Lifecycle Program Lead in Milford, MA to deliver transformative instrument replacement improvements across regions and business units.

You will define data-driven lifecycle strategies, establish repeatable operating models, and partner with global teams to improve revenue retention, growth, and customer loyalty. The role focuses on end-to-end replacement excellence, installed base intelligence, and scalable governance, with collaboration across