Senior Licensing Administrator (Hybrid)

American Family Insurance Agency Staff; Phoenix (AZ); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Annual incentive

Paid time off

Paid holidays

Student loan repayment

Paid-family leave

Job summary

American Family Insurance Agency Staff is seeking a dedicated professional to manage producer licensing and renewals in a hybrid role. You will coordinate appointments, monitor regulatory changes, and ensure compliance with state and federal requirements while maintaining sensitive licensing information and communicating status to stakeholders.

The position offers an hourly compensation range and relocation support for eligible candidates; candidates should reside within driving distance of one

Qualifications

• Experience providing customer-driven solutions, support or service.
• Proficiency with Excel, Word, and Access.
• Solid knowledge of legislative and regulatory insurance licensing processes.
• Knowledge of querying, analysis and reporting tools.

Responsibilities

• Process producer new and renewal licensing applications for accuracy and completeness.
• Maintain licensing mailbox and respond to communications; protect confidentiality.
• Maintain licensing database and share updates for accuracy.
• Process company appointments and confirm state-specific licensing requirements.
• Review legislation and regulations to assess impact on licensing procedures.
• Produce and review reports; ensure compliance in licensing activities.
• Monitor license renewal reminders and ensure timely invoice payments.

Skills

Customer service

Excel

Word

Access

Tools

Licensing database

Job description

Job Profile Summary

This position is responsible for ensuring renewal and licensing applications are processed in compliance with state and federal regulations, industry requirements, insurance department regulations, corporate policies and ethical standards. Responsible for all aspects of maintaining producer licenses and renewals, coordinating producer appointments and managing motor club licensing and renewals. You will report to Senior Manager of Agency Field Support Distribution.

Position Compensation Range: $25.00 - $31.88

Pay Rate Type: Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Processes producer new and renewal licensing applications on behalf of the producer for accuracy and completeness. Ensures licenses are maintained.
• Monitors producer licensing mailbox for communication requiring responses or follow-up. Maintains confidentiality of highly sensitive producer employee information submitted to obtain licensing on their behalf. Communicates status of applications and renewals as necessary.
• Maintains licensing database. Discusses recommended articles/updates necessary to maintain accurate licensing information for referenced by licensed producers.
• Processes company appointments into system. Understands state specific licensing requirements and confirms compliance requirements.
• Reviews proposed and enacted legislation, bulletins, and regulations to determine impact and makes recommendations on actionable items to the department manager. Monitors state regulatory changes impacting licensing. Discusses issues and concerns regarding state and regulatory licensing changes with licensing team to identify possible impact to licensing procedures.
• Orders and reviews reports for action. Ensures operating procedures are followed in a timely and efficient manner to ensure compliance in all producer licensing activities.
• Monitors and communicates license renewal reminders. Ensures invoice payments are made in time and reconciliation is complete.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience using Microsoft office Excel, Word, and Access.
• Solid knowledge and understanding of legislative and regulatory insurance licensing processes.
• Solid knowledge and understanding of querying, analysis and reporting tools.

Licenses

• Not applicable.

Travel Requirements

• Up to 10%.

Physical Requirements

• Work that primarily involves sitting/standing.

You will work 10 days per month from the office in this hybrid role. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.