Senior Licensed Customs Broker: Lead Compliance & Clearance

Pasona N A, Inc.; Elk Grove Village (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

Pasona N A, Inc. in Elk Grove Village, IL is seeking a Licensed Customs Broker to oversee customs clearance for ocean and air imports from notification to final billing. You will ensure timely filings, regulatory compliance, and high-quality customer service.

This full-time, on-site role requires working with government agencies, reviewing documents for discrepancies, and guiding a brokerage team. Proficiency with CargoWise and Microsoft Office is preferred.

Qualifications

• Current U.S. Customs Broker License.
• Strong knowledge of U.S. Customs regulations and import compliance.
• Experience with Customs entries, ISF, ACE, In-Bond, AMS and related processes.
• Proficiency with CargoWise and Microsoft Office.
• Strong written and verbal communication, organization and customer service skills.
• Ability to guide staff and manage multiple priorities accurately.

Responsibilities

• Prepare and file Customs entries, ISF filings, post-summary work and other documentation.
• Review import documentation and resolve discrepancies or compliance issues.
• Ensure compliance with CBP, FDA, USDA, DOT, Fish & Wildlife and other agencies.
• Assist with protests, prior disclosures, penalties and audits.
• Support HTS classification, duty payments, bond requirements and POA validation.
• Monitor brokerage files and staff workloads for timely processing and consistency.
• Provide training, coaching and problem-solving support to staff.
• Oversee accuracy and timeliness of entries, ISF, and related activities.
• Coordinate with origin, destination, branches, customers and internal departments.
• Ensure timely post-clearance cargo delivery and accurate invoicing.
• Assist with brokerage financial report reconciliation and issue resolution.
• Communicate regulatory updates to employees and customers.
• Advance brokerage procedures, workflows and training programs.
• Escalate significant issues to management.

Skills

Customs regulations

Import compliance

Staff leadership

Communication

Organization

Customer service

Tools

CargoWise

Microsoft Office

Job description

Pasona N A, Inc. in Elk Grove Village, IL is seeking a Licensed Customs Broker to oversee customs clearance for ocean and air imports from notification to final billing. You will ensure timely filings, regulatory compliance, and high-quality customer service.

This full-time, on-site role requires working with government agencies, reviewing documents for discrepancies, and guiding a brokerage team. Proficiency with CargoWise and Microsoft Office is preferred.