Senior Liability Claims Leader: Drive Strategy & Quality

Penske Truck Leasing; Reading (Berks County); On-site; USD 110,000 - 160,000; Full time

Job summary

Penske Truck Leasing, based in Reading, PA, seeks a Liability Claims Manager to lead a centralized claims function spanning liability, property, cargo, and subrogation. You will guide a team of examiners, ensure high-quality investigations, and drive improvements in processes and outcomes across the organization.

The role emphasizes strategic leadership, relationship management with TPAs and vendors, and a focus on continuous performance enhancement in a high-volume claims portfolio.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Insurance designations (AIC/ARM/CPCU) encouraged or equivalent.
• Minimum 5 years of progressive claims management or supervisory experience required.
• In-depth knowledge of liability, property, cargo, brokerage, and subrogation claims.

Responsibilities

• Direct, coach, and develop a team of Liability Claims Examiners handling liability, property, cargo, brokerage, and subrogation claims.
• Ensure investigations, documentation, and resolution are technically sound and financially responsible.
• Develop and update standard operating procedures governing claims handling across lines.
• Guide field and corporate associates on escalated matters of coverage and liability determinations.
• Conduct performance reviews and participate in recruiting and onboarding; identify skill gaps.

Skills

Contract interpretation

Leadership & coaching

Communication

Negotiation

Strategic thinking

Education

Bachelor's degree preferred in Business or related fields

Tools

RMIS

TPA platforms

Microsoft Office

Excel

Job description

Penske Truck Leasing, based in Reading, PA, seeks a Liability Claims Manager to lead a centralized claims function spanning liability, property, cargo, and subrogation. You will guide a team of examiners, ensure high-quality investigations, and drive improvements in processes and outcomes across the organization.

The role emphasizes strategic leadership, relationship management with TPAs and vendors, and a focus on continuous performance enhancement in a high-volume claims portfolio.