Senior Legal Tech & Operations Lead

fis; Jacksonville (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

FIS seeks an Analyst Senior, Legal Operations & Services to oversee the LCCA technology ecosystem and to lead as system administrator for the department's platforms. You will coordinate with vendor partners and internal teams to roadmap technology, ensure data integrity, and drive AI governance and tool configuration.

You will translate business needs into technical requirements, guide change management, and support documentation, training, and process improvements across the organization.

Qualifications

• Bachelor's degree or equivalent combination of education, training, or work experience. A strong technology, systems administration, information systems, business, or analytics background is preferred.
• 5+ years of progressive experience in technology administration, system integration, legal technology platforms, technical operations, enterprise systems, or related technology-focused work.

Responsibilities

• Serves as lead system administrator across the department's technology platforms, including contract lifecycle management platforms, AI-powered legal tools, IT service management systems, legal spend management systems, entity management platforms, and low-code application platforms.
• Manages API configuration, system integrations, and data flows between LCCA platforms and enterprise systems, including technical configuration, testing, troubleshooting, and data integrity monitoring.
• Provides strategic oversight of MCP calibration and AI tooling governance across the department, supporting responsible adoption, workflow enablement, and continuous improvement.
• Partners with internal technical teams and vendor technical partners to identify, maintain, and execute on the LCCA technology stack roadmap.
• Evaluates infrastructure needs and drives modernization, consolidation, or retirement of technology solutions based on business alignment, utilization, integration, and value delivery.
• Supports technology migrations, upgrades, and new platform implementations, including change management, testing, rollout coordination, and user adoption.
• Coordinates with enterprise IT and information security on infrastructure, security requirements, access management, data protection, and compliance.
• Maintains platform documentation, configuration records, data-flow maps, standard operating procedures, and training materials.
• Supports document management processes, including process standardization, quality checks, compliance, and improvements enabled by technology.

Skills

Technology administration

System integration

Legal tech platforms

Stakeholder communication

Education

Bachelor of Business Administration

Job description

FIS seeks an Analyst Senior, Legal Operations & Services to oversee the LCCA technology ecosystem and to lead as system administrator for the department's platforms. You will coordinate with vendor partners and internal teams to roadmap technology, ensure data integrity, and drive AI governance and tool configuration.

You will translate business needs into technical requirements, guide change management, and support documentation, training, and process improvements across the organization.