Analyst Senior, Legal Operations & Services

FIS Management Services LLC; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

FIS Management Services LLC is seeking an Analyst Senior, Legal Operations & Services to oversee the LCCA technology ecosystem and act as the department’s lead for technology platforms. You will coordinate with internal teams and vendor partners to align tools with business needs and manage the technology stack roadmap.

The role requires strong systems administration and analytics skills, with responsibilities spanning API configuration, data flows, and governance, plus training and

Qualifications

• Bachelor’s degree or equivalent combination of education, training, or work experience.
• 5+ years of progressive experience in technology administration, system integration, legal technology platforms, technical operations, enterprise systems, or related technology-focused work.
• Experience addressing complex technology and integration issues with independence, applying analysis and judgment to guide decisions.
• Requires regular communication with internal technical teams, enterprise stakeholders, vendor technical partners, and other external contacts to coordinate requirements.

Responsibilities

• Lead system administrator across the department’s technology platforms, including contract lifecycle management platforms, AI-powered legal tools, IT service management systems, legal spend management systems, entity management platforms, and low-code application platforms.
• Manages API configuration, system integrations, and data flows between LCCA platforms and enterprise systems, including technical configuration, testing, troubleshooting, and data integrity monitoring.
• Provides strategic oversight of MCP calibration and AI tooling governance across the department, supporting responsible adoption, workflow enablement, and continuous improvement.
• Partners with internal technical teams and vendor technical partners to identify, maintain, and execute on the LCCA technology stack roadmap.
• Evaluates infrastructure needs and drives modernization, consolidation, or retirement of technology solutions based on business alignment, utilization, integration, and value delivery.
• Supports technology migrations, upgrades, and new platform implementations, including change management, testing, rollout coordination, and user adoption.
• Coordinates with enterprise IT and information security on infrastructure, security requirements, access management, data protection, and compliance.
• Maintains platform documentation, configuration records, data-flow maps, standard operating procedures, and training materials.
• Supports document management processes, including process standardization, quality checks, compliance, and improvements enabled by technology.

Skills

Systems administration

Technology administration

Analytics background

Stakeholder communication

Education

Bachelor’s degree or equivalent

Job description

Job Description

Are you interested in being a part of a collaborative, energetic, and business-oriented legal team? As an Analyst Senior, Legal Operations & Services at FIS, you will serve as the department’s representative for technical work across vendor and internally developed tools. This highly visible role partners with internal technical teams and vendor technical partners to identify the technology stack roadmap and infrastructure needs, provide strategic oversight to harmonize tools—including API configuration, MCP calibration, and AI tooling governance—and lead as system administrator for the department’s technology platforms. You will help a thriving Fortune 500 company in the dynamic financial technology industry use technology strategically to advance its Legal, Compliance, and Corporate Affairs (LCCA) functions.

About the role:

This position provides strategic oversight of the LCCA technology ecosystem, manages relationships with vendor technical partners, and drives integration and harmonization across platforms. Demonstrates autonomy in translating business needs into technology requirements, evaluating solutions, and coordinating with internal and external stakeholders. Offers guidance, training, and process improvements while maintaining document management processes as a supporting responsibility within a broader technology strategy role.

What you will be doing:

• Serves as lead system administrator across the department’s technology platforms, including contract lifecycle management platforms, AI-powered legal tools, IT service management systems, legal spend management systems, entity management platforms, and low-code application platforms.
• Manages API configuration, system integrations, and data flows between LCCA platforms and enterprise systems, including technical configuration, testing, troubleshooting, and data integrity monitoring.
• Provides strategic oversight of MCP calibration and AI tooling governance across the department, supporting responsible adoption, workflow enablement, and continuous improvement.
• Partners with internal technical teams and vendor technical partners to identify, maintain, and execute on the LCCA technology stack roadmap.
• Evaluates infrastructure needs and drives modernization, consolidation, or retirement of technology solutions based on business alignment, utilization, integration, and value delivery.
• Supports technology migrations, upgrades, and new platform implementations, including change management, testing, rollout coordination, and user adoption.
• Coordinates with enterprise IT and information security on infrastructure, security requirements, access management, data protection, and compliance.
• Maintains platform documentation, configuration records, data-flow maps, standard operating procedures, and training materials.
• Supports document management processes, including process standardization, quality checks, compliance, and improvements enabled by technology.

What you will need:

• Bachelor’s degree or equivalent combination of education, training, or work experience.
• A strong technology, systems administration, information systems, business, or analytics background is preferred.
• 5+ years of progressive experience in technology administration, system integration, legal technology platforms, technical operations, enterprise systems, or related technology‑focused work.
• Experienced individual contributor who facilitates technical and operational tasks, manages the implementation and administration of systems or platforms, and improves performance through effective configuration and process design.
• Successful experience addressing complex technology and integration issues with considerable independence, applying analysis and judgment to guide decisions.
• Requires regular communication with internal technical teams, enterprise stakeholders, vendor technical partners, and other external contacts to coordinate requirements and exchange information.

What we offer you:

• A multifaceted and challenging legal technology career with a high degree of responsibility
• A broad spectrum of legal technology, platform strategy, and innovation experiences with a thriving Fortune 500 corporation in an innovative, ever‑changing industry
• A modern work environment, and a collaborative and dedicated group of colleagues who look forward to working together as a team to accomplish our goals
• A competitive salary and a range of benefits designed to support your wellbeing
• The chance to work on high‑impact technology strategy, platform modernization, AI governance, and innovation initiatives in financial services and information technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass