Senior Leave Specialist—FMLA Expert, Flexible Work

Unum; Chattanooga (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Vision benefits

Dental coverage

PTO

401(k) plan

Tuition reimbursement

Volunteer time off

Job summary

Unum, headquartered in Chattanooga, TN, seeks a Senior Leave Representative to manage FMLA and state leave processing for multiple clients. The role requires independent judgment and mentoring of newer staff, while maintaining strong relationships with employer contacts.

You will handle complex leave determinations, communicate regulatory requirements, and collaborate with Benefits Center, Contact Center, and Intake teams to deliver compliant, timely service.

Qualifications

• 4-year degree or equivalent experience preferred.
• Minimum 1 year of experience with FMLA/State leave administration required.
• Mastery of the key accountabilities of the FMLA Rep. position.
• Strong interpersonal skills and customer relationship skills.
• Strong business communication skills (telephone, e-mail, written).
• Knowledge of Windows; general keyboard and computer skills (Word, Excel).
• Attention to detail and organizational skills; Decision making and analytical skills.
• Completion of at least two industry-related courses leading to professional designation.
• Successful completion of the mentorship certification program as available.

Responsibilities

• Complete processing of new leaves and complete all daily follow-ups assigned.
• Determine eligibility and availability of leave time for each employee requesting leave.
• Determine and generate appropriate communications to comply with FMLA and State regulations and customer procedures.
• Review medical certifications and other documentation submitted; consult with Nurse Case Manager and IME unit if needed.
• Independently determine appropriate status of leave under FMLA, state, and applicable Corporate protections taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received.
• Communicate medical or absence information with other internal units (STD, Intake).
• Manage leave through duration, reporting status to Employer, employee and other internal units.
• Develop relationships with Employer contacts, including HR administrators.
• Respond to leave questions and issues from employees or Employer contacts.

Skills

FMLA knowledge

Customer service

Communication skills

MS Office

Education

Bachelor's degree or equivalent experience

Tools

Navilink

Job description

Unum, headquartered in Chattanooga, TN, seeks a Senior Leave Representative to manage FMLA and state leave processing for multiple clients. The role requires independent judgment and mentoring of newer staff, while maintaining strong relationships with employer contacts.

You will handle complex leave determinations, communicate regulatory requirements, and collaborate with Benefits Center, Contact Center, and Intake teams to deliver compliant, timely service.