Senior Leave Specialist FMLA and State Regulation Expert

Unum; United States; A distancia; USD 40.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Award-winning culture

Inclusive environment

Performance-based incentive plans

Health, Vision, Dental

Short & Long-Term Disability

PTO including volunteer time

401(k) employer contribution up to 9.5

Mental health support

Career advancement opportunities

Student loan repayment

Tuition reimbursement

Flexible work environments

Descripción de la vacante

Unum Senior Representatives handle FMLA expertise and 100+ state regulations, managing complex leave processing and reporting for multiple customers across several systems. They exercise independent judgment and must be fully versed in FMLA and state laws as well as customer-specific processing requirements, mentoring newer staff and partnering with Benefits Center and other teams.

The role emphasizes relationship management with employees and Employer contacts, ensuring accurate communications

Formación

• 4-year degree or similar experience preferred
• Minimum 1 year of experience with FMLA/State leave administration required
• Mastery of the key accountabilities of the FMLA Rep. position
• Strong interpersonal skills and customer relationship skills
• Strong business communication skills (telephone, e-mail, written)
• Knowledge of Windows; general keyboard and computer skills (Word, Excel)
• Attention to detail and organizational skills; Decision making and analytical skills
• Completion of at least two industry-related courses leading to professional designation
• Successful completion of the mentorship certification program as available

Responsabilidades

• Complete processing of new leaves and complete all daily follow-ups assigned
• Determine eligibility and availability of leave time for each employee requesting leave
• Determine and generate appropriate communications to comply with FMLA and State regulations and customer procedures
• Review medical certifications and other documentation submitted; consult with Nurse Case Manager and IME unit if needed
• Independently determine appropriate status of leave under FMLA, state, and applicable Corporate protections taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)
• Communicate medical or absence information with other internal units (STD, Intake)
• Manage leave through duration, reporting status to Employer, employee and other internal units
• Develop relationships with Employer contacts, including HR administrators
• Respond to leave questions and issues from employees or Employer contacts
• Contributes as a subject matter expert in business and systems (Navilink)
• Acts as a mentor to new employees and is able to assist team when needed on complex service issues
• Ability to represent the LMC on special projects as needed
• Performs system demonstrations to prospective/current customers as needed
• Participates in new business implementation issues
• May perform other duties as assigned

Conocimientos

FMLA knowledge

Customer relationships

Communication skills

Attention to detail

Educación

Bachelors degree preferred

Herramientas

Windows

Excel

Word

Descripción del empleo

Unum Senior Representatives handle FMLA expertise and 100+ state regulations, managing complex leave processing and reporting for multiple customers across several systems. They exercise independent judgment and must be fully versed in FMLA and state laws as well as customer-specific processing requirements, mentoring newer staff and partnering with Benefits Center and other teams.

The role emphasizes relationship management with employees and Employer contacts, ensuring accurate communications