Senior Leave & Accommodations Lead — Remote

RXinsider LTD.; Boston, Northern (MA, KY); Hybrid; USD 79,000 - 135,000; Full time

Job summary

athenahealth in Boston, MA is seeking a Senior Leave Associate to manage the full lifecycle of leave of absence and accommodation cases from intake through return to work, coordinating with HR, Payroll, Legal, and managers to ensure timely, compliant decisions.

The role emphasizes expertise in FMLA/ADA, data reporting, and process improvements, with a focus on protecting confidentiality and delivering a consistent employee experience across remote or office environments.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred, or equivalent work experience.
• 3–5 years of progressive experience in leave administration, benefits, or a related HR area, with extensive FMLA/ADA/ADAAA experience.
• Experience collaborating with Payroll on ATP processing, corrections, and issue resolution for leave-related cases.
• Knowledge of federal, state, and local leave laws and regulations.
• Experience interpreting documentation to determine next steps in case handling.
• Experience using HR systems, case management tools such as Workday, ADP, ServiceNow.
• Ability to analyze data and prepare clear reports.
• Strong written and verbal communication and time management skills.
• Ability to work independently and maintain confidentiality.

Responsibilities

• End-to-End Leave Case Management: Manage the full lifecycle of leave of absence and accommodation cases from intake through return to work, ensuring timely handling, accurate tracking, and coordination with key partners.
• Decision-Making & Compliance: Partner with the third-party leave vendor to review requests and apply company policy and legal requirements to support compliant decisions.
• Employee & Manager Support: Serve as the main point of contact for employees and managers by providing clear guidance, regular updates, and return-to-work support throughout the leave process.
• Subject Matter Expertise & Escalation Handling: Act as a subject matter expert on leave and accommodation programs, handling complex cases and consulting with Legal or HR leadership when needed.
• Process Improvement & Reporting: Identify process improvements, maintain and analyze leave data, and share reports and recommendations.
• Risk Management & Integrity: Review suspected leave misuse or fraud, document findings, and elevate concerns.
• Cross-Functional Collaboration: Partner with Payroll, Legal, HR, HR Operations, and AskHR to support leave-related work, update guidance, and provide accurate answers.
• Vendor Management: Monitor third-party administrator performance, resolve case issues, track trends, and elevate concerns.
• Continuous Learning: Stay current on leave laws, best practices, and industry trends through ongoing learning.
• AI usage: Use AI tools responsibly to summarize case information, organize documentation, and identify workflow patterns while protecting confidential data.

Skills

Leave administration

Communication skills

Data analysis

HR systems familiarity

Education

Bachelor's degree in HR / Business

Tools

Workday

ADP

ServiceNow

Job description

athenahealth in Boston, MA is seeking a Senior Leave Associate to manage the full lifecycle of leave of absence and accommodation cases from intake through return to work, coordinating with HR, Payroll, Legal, and managers to ensure timely, compliant decisions.

The role emphasizes expertise in FMLA/ADA, data reporting, and process improvements, with a focus on protecting confidentiality and delivering a consistent employee experience across remote or office environments.