Global Learning Strategy & Operations Leader

Accenture PLC; City of Albany (NY); On-site; USD 123,000 - 338,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Long-term disability coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a seasoned learning strategy and managed services practitioner in the United States to shape end-to-end learning engagements, design operating models, and drive delivery with measurable client outcomes.

You will engage with senior client stakeholders, support business development, and contribute to AI-enabled learning models and KPIs to demonstrate ROI. The role emphasizes leadership, cross-functional collaboration, and ongoing capability-building.

Qualifications

• Minimum of 8 years of experience in learning strategy, organizational capability development, learning operations, talent consulting or a combination of all.
• Minimum of 2 years of experience in a professional services environment
• Minimum of 2 years of experience contributing to or supporting client engagements, with growing responsibility for workstream and stakeholder management.

Responsibilities

• Shape, manage and contribute to learning managed services engagements, supporting operating model design, coordinating delivery across workstreams, maintaining quality, and helping drive measurable outcomes for clients
• Engage confidently with senior client stakeholders (Director, VP, Head of L&D), supporting more senior colleagues in shaping the strategic agenda and helping to build trusted, long-term client relationships
• Support business development activity within existing and prospective accounts, contributing to proposals, RFP responses, and commercial models as part of the go-to-market strategy for the Learning Performance & Innovation offering
• Contribute to the design and architecture of learning managed services solutions, helping define the operating model — spanning governance, roles, delivery structures, and vendor ecosystems
• Support client advisory on learning strategy and operating model design, integrating managed services expertise to help bridge strategic intent with operational execution
• Conduct learning capability diagnostics and needs assessments, contributing to transformation roadmaps grounded in data, market benchmarks, and business context
• Support the design of AI-enabled learning operating models that embed automation, personalization, and analytics, spanning governance, roles, processes, technology, and vendor ecosystems
• Help connect learning strategy to business performance outcomes, contributing to measurement frameworks, learning KPIs, and analytics approaches that demonstrate ROI and inform investment decisions
• Contribute to the design and delivery of agentic learning strategies, helping clients embed AI-powered performance support and intelligent enablement tools into the everyday flow of work
• Contribute to thought leadership in the learning advisory space, developing points of view, supporting the creation of reusable IP and frameworks, and helping shape Accenture’s go-to-market capabilities as AI continues to disrupt how organizations design, deliver, and measure learning
• Contribute to and help develop cross-functional learning teams, supporting a strong delivery culture and coaching Manager and Consultant-level practitioners; and contribute to organizational transformation work through capability-building programs and leadership development initiatives that build lasting client capability
• Be ready to build those air miles.

Skills

Learning strategy

Client engagement

Stakeholder management

Job description

Accenture is seeking a seasoned learning strategy and managed services practitioner in the United States to shape end-to-end learning engagements, design operating models, and drive delivery with measurable client outcomes.

You will engage with senior client stakeholders, support business development, and contribute to AI-enabled learning models and KPIs to demonstrate ROI. The role emphasizes leadership, cross-functional collaboration, and ongoing capability-building.