Senior Learning & Development Specialist

Austin Telco Federal Credit Union; Austin (TX); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid time off

Job summary

Austin Telco Federal Credit Union in Austin, TX is seeking a Senior Learning & Development Specialist with strong instructional design experience and hands-on expertise with Articulate Rise and Articulate Storyline to create engaging learning experiences and support employee development.

You will lead complex L&D projects, manage LMS, develop training materials, mentor colleagues, and partner with leaders to close performance gaps, all while advancing the organization’s mission and values.

Qualifications

• Bachelor's degree in a related field or equivalent experience in learning and development.
• 5–7 years of experience in learning and development, training facilitation, or related fields.
• Extensive experience with Articulate 360 suite including Storyline and Rise.
• Strong understanding of adult learning theory and performance improvement.

Responsibilities

• Lead learning and development projects from needs assessment through evaluation and improvement.
• Design, develop, and deliver instructor-led, virtual, blended, and e-learning.
• Manage LMS administration and optimize learning technologies.
• Mentor and coach Learning & Development Specialists and onboarding.
• Collaborate with leaders to identify performance gaps and develop solutions.
• Evaluate training effectiveness and translate results into improvements.

Skills

Instructional design

Adult learning theory

Project management

Facilitation

Stakeholder management

Analytical skills

Education

Bachelor's degree

Tools

Articulate Rise

Articulate Storyline

Learning Management System

Job description

Description

Senior Learning & Development Specialist | Location: 11149 Research Blvd, Austin, TX, 78759| Schedule: Monday- Friday: 7:30AM-4:00PM | Salary Range: $70,000-$87,500 | FLSA Status: Exempt

At Austin Telco Federal Credit Union, we're dedicated to making a positive impact on our members, our community, and each other. We're looking for a Senior Learning & Development Specialist with strong instructional design experience and hands-on expertise with Articulate Rise and Articulate Storyline to create engaging learning experiences and support employee development.

What You'll Do

Learning & Development

• Independently lead and manage learning and development projects from needs assessment through implementation, evaluation, and continuous improvement.
• Partner with department leaders and stakeholders to identify performance gaps, learning opportunities, and development needs across the organization.
• Design, develop, and deliver high-quality learning solutions, including instructor-led training, virtual learning, blended learning, e-learning, job aids, and performance support materials.
• Serve as a subject matter resource for instructional design, adult learning principles, facilitation techniques, and learning technologies.
• Facilitate complex training programs and presentations for employees, leaders, and cross-functional teams.
• Collaborate with subject matter experts to translate technical and operational content into engaging and effective learning experiences.
• Evaluate training effectiveness through participant feedback, knowledge assessments, performance metrics, and business outcomes, making recommendations for improvement as needed.
• Consult with managers and department leaders regarding employee development strategies and learning solutions.
• Establish credibility with learners by demonstrating expertise, providing relevant examples, and connecting learning content to business objectives and job performance.
• Analyze emerging learning and development trends and recommend innovative solutions to enhance organizational learning programs.

Project Leadership & Learning Technologies

• Provide project leadership for department-wide initiatives by coordinating timelines, deliverables, stakeholder communication, and implementation activities.
• Support the administration and optimization of Learning Management Systems (LMS) and other learning technologies.
• Create and maintain training manuals, procedure guides, multimedia resources, facilitator guides, and other instructional materials.
• Perform work with a high degree of independence, exercising sound judgment and decision-making authority within established guidelines.
• Handle complex assignments and escalated learning-related challenges while supporting team success and organizational objectives.

Leadership & Mentoring

• Mentor and support Learning & Development Specialists by providing guidance, coaching, feedback, and sharing best practices.
• Assist with onboarding and development of new Learning & Development team members.
• Serve as a mentor and knowledge resource for Learning & Development Specialists.
• Provide guidance and support on project execution, facilitation techniques, instructional design, and stakeholder management.
• Model professionalism, collaboration, accountability, and continuous learning.
• Assist in onboarding and developing new department team members.
• Share best practices, lessons learned, and innovative approaches to improve team effectiveness.
• Support department initiatives and contribute to the overall success of the Learning & Development function

Organizational Support

• Must hold a valid driver's license and be able to operate a motor vehicle for travel to branches as necessary.
• Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco's mission and values of Respect, Empathy, Service, Integrity, and Cooperation.
• Performs other duties as assigned by the Learning & Development Manager.

What You Bring

• Bachelor's degree in human resources, Organizational Development, Education, Business, or a related field, or an equivalent combination of education, training, and relevant professional experience. Relevant work experience demonstrating progressively increasing responsibility in learning and development may be considered in lieu of a degree.
• Minimum of 5-7 years of experience in learning and development, training facilitation, instructional design, organizational development, or a related field. Internal candidates may be considered for advancement without meeting the stated years-of-experience requirement if they demonstrate sustained high performance, documented mastery of skills and competencies in their current role, and consistent readiness to successfully perform the responsibilities of the position.
• Extensive experience developing training solutions using learning technologies, learning management systems, and the full Articulate 360 suite, including advanced proficiency with Articulate Storyline and Articulate Rise.
• Demonstrated experience independently leading complex training or organizational learning projects.
• Strong understanding of adult learning theory, instructional design methodologies, and performance improvement principles.
• Advanced facilitation and presentation skills with the ability to engage diverse audiences and adapt delivery methods as needed.
• Excellent verbal, written, interpersonal, and consulting skills.
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
• Experience developing training materials using learning technologies, e-learning authoring tools, and learning management systems.
• Ability to build collaborative relationships and influence stakeholders at all organizational levels.
• Strong analytical and problem-solving skills with the ability to assess learning needs and measure training effectiveness.
• Ability to exercise sound judgment and work independently with minimal supervision.

Preferred Experience

• 5+ years of financial institution or credit union experience.
• Professional certification such as Certified Professional in Talent Development (CPTD) or ATD Associate Professional in Talent Development
• Experience with Learning Management System administration and reporting.
• Experience mentoring, coaching, or developing peers and colleagues.

Why You'll Love Working Here

We're more than a credit union - we're a community. At Austin Telco, you'll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.