Senior Learning and Development Leader

Western Union; Atlanta (GA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance

Life Insurance

401K Plan

Parental Leave

Tuition Assistance

Job summary

Western Union is seeking a Senior Learning & Development Leader to drive enterprise learning and development initiatives across multiple US locations in a hybrid setup. The role partners with HR and business leaders to shape strategies, assess needs, and design impactful programs that build leadership capability and organizational performance.

The ideal candidate brings 10+ years in L&D and leadership development, plus strong consulting and stakeholder management.

Qualifications

• 10+ years of expertise in Learning & Development and leadership development.
• 10+ years designing and facilitating leadership and professional development programs.
• 10+ years translating business needs into scalable learning solutions.
• Strong consulting, communication, and stakeholder management skills.
• Willingness to travel up to 20%.

Responsibilities

• Serve as a strategic thought partner to HR and business leaders on learning and talent development priorities.
• Define and execute the enterprise Learning & Development strategy and annual learning plan.
• Conduct needs assessments and capability gap analyses to identify development solutions.
• Consult with business leaders to design and implement learning interventions aligned with priorities.
• Establish and maintain standards for instructional design, facilitation, and program quality.
• Design, develop, and facilitate leadership and professional development programs.
• Mentor and coach Learning & Development team members and guide program design and delivery.
• Research learning trends, technologies, and best practices to drive innovation.
• Champion AI and emerging technologies to enhance learning experiences.
• Manage relationships with external learning vendors and partners.
• Evaluate program effectiveness and recommend enhancements based on results.
• Partner with Talent Management on succession planning, talent reviews, leadership assessment, and career development.

Skills

Leadership development

Stakeholder management

Learning & Development

Consulting

Adult learning principles

Travel readiness

Job description

Senior Learning & Development Leader – Atlanta, GA, Miami, FL, or Denver, CO (Hybrid)

Role Responsibilities

The Senior Manager, Learning & Development is a strategic individual contributor responsible for driving enterprise learning and talent development initiatives that strengthen organizational capability, enhance leadership effectiveness, and support business objectives.

This role partners closely with business leaders and HR to identify development needs, design impactful learning solutions, and advance the organization's learning strategy through innovative programs and best practices.

• Serve as a strategic thought partner to HR and business leaders on learning and talent development priorities.
• Help define and execute the enterprise Learning & Development strategy and annual learning plan.
• Conduct needs assessments and capability gap analyses to identify appropriate development solutions.
• Consult with business leaders to design and implement impactful learning interventions aligned with organizational priorities.
• Establish and maintain standards and best practices for instructional design, facilitation, and program quality.
• Design, develop, and facilitate leadership and professional development programs.
• Mentor and coach Learning & Development team members and provide guidance on program design and delivery.
• Research learning trends, technologies, and best practices to drive innovation and continuous improvement.
• Champion the use of AI and emerging technologies to enhance learning experiences and development outcomes.
• Manage relationships with external learning vendors and partners, as applicable.
• Evaluate program effectiveness and recommend enhancements based on business results and learner feedback.
• Partner with Talent Management teams on initiatives such as succession planning, talent reviews, leadership assessment, and career development.

Role Requirements

Basic Qualifications

• 10+ years of expertise in Learning & Development, leadership development, and adult learning principles.
• 10+ years of experience designing and facilitating leadership and professional development programs.
• 10+ years of demonstrated ability to assess business needs and translate them into scalable learning solutions.
• 10+ years of strong consulting, communication, and stakeholder management skills.
• Ability to influence and build relationships at all levels of the organization.
• Experience managing multiple priorities in a fast-paced environment.
• Travel up to 20%.
• *Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.
• *Applicants must be based in Atlanta, Miami, or Denver or willing to relocate to Atlanta, Miami, or Denver to work from the Atlanta, Miami, or Denver office a minimum of three days a week. Western Union will not assist with relocation costs for this position.

Preferred Qualifications

• Experience leveraging AI and digital learning technologies to improve learning effectiveness and organizational capability.
• Experience managing external learning vendors, partnerships, and learning-related budgets.
• Strong business acumen with the ability to align learning strategies to organizational goals and priorities.
• Experience in Talent Management, including succession planning, talent reviews, performance management, leadership assessment, or career development.

Workplace Option

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Location

5 Concourse Pkwy NE, Suite 2300 Atlanta, GA 30328 (preferred)

161 NW 6th Street, Suite 900, Miami, FL 33136

7001 E. Belleview Ave Denver, CO 80237

BENEFITS AND OTHER DETAILS

Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

• short-term incentives
• multiple health insurance options
• accident and life insurance
• access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/)
• Medical
• Dental
• Vision
• Life Insurance
• Tuition Assistance Program
• Employee Discount Program
• Parental Leave
• 401K Plan

Your United States specific benefits include: Medical, Dental, Vision, and Life Insurance Tuition Assistance Program Employee Discount Program Parental Leave 401K Plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation.

You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The base salary range is $125,000 - 150,000 USD per year.

Total on-target compensation includes a base salary and short-term and long-term incentives that align with individual and company performance.

Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging.

Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-SS2 #LI-Hybrid

Estimated Job Posting End Date: 09-28-2026

This application window is a good-faith estimate of the time that this posting will remain open.

This posting will be promptly updated if the deadline is extended or the role is filled.

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.